Le personnel de la reception sont très accueillants et prêt a aider. Je pense notamment a EMEFA a Germaine. Le problème toujours c'est le restaurant. Le restaurant a besoin d'un chef cuisinier qualifie et de servantes qualifiées et aimant leur travail. Le petit dejeuner n'offre pas de variétés. Les plats sont chers pour n'offrir aucune saveur. Bref, je reviendrai pour l'acceuil des réceptionnistes mais pas vraiment pour le personnel du restaurant

Friendly staff and everything was clean and orderly. The restaurant is very slow but the food was good. At busy times it is difficult to find a waiter to take your order. The amenity’s list said they had laundry services but could never get anyone to help us with that. Breakfast buffet was very good. All of the staff were friendly to us and very helpful with the exception of getting laundry services.

Excellent Place !!

Excellent service by staff. Nice Location. Clean property.

The rooms aren’t advertised well in the images, so we thought we were getting a cute little hut but instead had a room in the main building. Great room, just not what we expected. Very clean, AC, comfortable, mini fridge. Very expensive compared to other beach front hotels in the same area, but definitely an enjoyable stay. Amazing continental breakfast included in the price!

Very convenient

Here’s a positive hotel review: I recently stayed at Marcelo Bach, and it was a fantastic experience from start to finish! The location was perfect, close to all the main attractions, and the view from the beach was stunning. The room itself was spotless, traditional-modern, and incredibly comfortable, large with all the amenities I needed. The staff truly went above and beyond to make my stay memorable. They were welcoming, attentive, and always ready to help, whether it was recommending local spots to visit or providing quick service when I needed it. The on-site restaurant was a highlight as well, with delicious meals and a great ambiance. I appreciated the little details, like the complimentary coffee in the lobby each morning and the seamless check-in/check-out process. Overall, it was a five-star experience, and I would highly recommend Marcelo Beach to anyone looking for a memorable stay. I can’t wait to come back!

Staff are very responsive. General excellent environment. Well recommended.

The worse vacation experience I have ever encountered. The Manager was incredibly rude. The staff was extremely unprofessional. Asking for any assistance like taxi service, billing inquiries, room upgrades, etc was a challenge. The property has not been maintained properly. Absolutely the worse customer service I have ever experienced. Located on a beautiful beach. Very disappointing how it is being managed.

We just stayed at Marcelo Beach Club these easter´s weekend. Our room was not ready at ckecking time. During our second day the room was cleaned close to 6 PM despite we departed around 2 PM to Lome for sightseeing. All the days on early mornings the restarant and the beach area were very dirty with a lot of trash (including food waste from the previous nights, the buffet was a very poor quality and with very limitted options (not cost-effective for the money they charge for brekfast), the food taste in general is not good (we tried chicke, pizza, shrimps and fish of their menu options, all of them untasty), the service at restaurant and at the beach beds is not good as they delayed all the days more than 1.5 hours to deliver food orders and sometimes 45 minutes just for simple drinks. The staff is always kind and with good temper and also the natural sea pools they have are an asset to consider, but unfortunately that is not enough to get at least an acceptable experience. This hotel needs to improve a lot, specially to retun the clients the value for the money they pay (rates do not corrsspond to the obtained services).

La chambre normale est très spacieuse et confortable. Seul hic elle est au RDC et donne directement sur l'entree de l'hôtel et le petit practide de golf et notre chambre donnait spécifiquement sur la cabane du gardien de l'entrée. Il faut vivre avec les rideaux fermés pour avoir un peu d'intimité. Dommage. Ne pas choisir cet hôtel avec l'intention de profiter de la mer.

Super hôtel, très bel appartement, propre et sécurisé. Bon séjour

fantastiske rammer tæt på havet med de mest fantastiske hotel hytter/værelser. god betjening i restauranten og ben fantastisk udsigt

Excellent,le seul bémol concerne la lenteur du service au restaurant. C’était trop long

Tout était super, l’acceuil, le cadre, le personnel etc