ASG
2.0
/10
Reviewed 8 week(s) ago
Avoid this hotel if you expect a quiet night's sleep.
I paid €142.50 for one night in what is advertised as a 4-star hotel. I knowingly booked a room without windows because that was clearly stated during the booking process.
What was not disclosed was that the hotel would be hosting a loud party with booming music until after 00:30.
I made the reservation the same day, and at no point before booking or during check-in was I informed about this. Had I known, I would have booked a different hotel without hesitation.
After 11:00 PM, when it became obvious that sleeping would be impossible, I complained. A hotel employee kindly checked whether another room was available, but the hotel was fully booked. She offered breakfast or a late check-out, which I declined because neither addresses the actual problem. I paid for a room to sleep in that night, not for compensation the following morning.
This review is not directed at the staff member who genuinely tried to help. The responsibility lies with the hotel's management for knowingly selling rooms on a night with a loud event without informing guests in advance.
The biggest problem is that this is an invisible risk. There is no way for guests to know before arriving that they may end up in a hotel where loud music continues past midnight. For me, this completely defeats the purpose of booking a hotel.
I would not stay here again, and I cannot recommend this hotel to anyone who values a peaceful night's sleep.
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