G***t

9.7

/10

Reviewed 3 day(s) ago

A good hotel for a staycation in Bukittinggi city, close to the capital with good roads. The food is very varied, the view is very beautiful, there are many facilities for children.

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t***a

Staycation

9.4

/10

Reviewed 6 day(s) ago

the staff was very friendly and accomodating!

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M***d

Leisure

8.0

/10

Reviewed 1 week(s) ago

The location is quite far from the city center, the distance between the room and the lobby is quite far, it will be very difficult if it rains. It is better to provide a buggy car. Breakfast choices are limited and if it runs out, it is not immediately added

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A***a

8.8

/10

Reviewed 1 week(s) ago

The view is very nice, the cool air makes sleeping more comfortable. Each room is also soundproof, so it's not noisy.

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ls

leksi s.

10.0

/10

Reviewed 2 week(s) ago

The bathroom soap had hardened, luckily I brought my own soap, so it was safe

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A***n

8.5

/10

Reviewed 2 week(s) ago

[Engaging opening lines] [Tell us about your stay] Atmosphere/Amenities: [Describe the hotel's atmosphere and facilities] Food: [Share your thoughts about the food provided] Staff Assistance: [Tell us about your experience with the hotel staff] Highlights: [Tell us about things that made your stay special] Price: [Tell us about the value for money] Location: [Describe the hotel's location, e.g. strategic location close to...]

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R***a

8.4

/10

Reviewed 2 week(s) ago

The staff is good. The room is nice. The location is lovely, but need improvement for the price more than 1 mio specifically in the bathroom. There is a lizard and its poop on the sink. No foot towel provided. Hope can be more discipline in maintaining the room.

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d***i

Leisure

9.4

/10

Reviewed 2 week(s) ago

the view is very nice 😍 Get a free room upgrade 🥰

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Accommodation's Reply

04 Jun 2025

Dear Mrs Dita Putriyanti Warmest greetings from The Balcone Suites and Resort. We appreciate the time you took to share your feedback. We're thrilled to hear you had a brilliant stay with us! Your kind words mean a lot. We look forward to welcoming you back soon. It would be our pleasure to serve you again. Warm regards, Management. The Balcone Suites & Resort

Mega

Leisure

9.7

/10

Reviewed 3 week(s) ago

The staff is very friendly and helpful.. a hotel with the best view in every corner.. Hopefully I can come back again 🤗

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Accommodation's Reply

04 Jun 2025

Dear Mrs Mega Warmest greetings from The Balcone Suites and Resort. We appreciate the time you took to share your feedback. We're thrilled to hear you had a brilliant stay with us! Your kind words mean a lot. We look forward to welcoming you back soon. It would be our pleasure to serve you again. Warm regards, Management. The Balcone Suites & Resort

ci

cynthia i. m.

10.0

/10

Reviewed 4 week(s) ago

The best hotel I have ever stayed. All the staff are friendly and very helpful. Good food. Clean rooms. Great choice of hotel.

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Accommodation's Reply

04 Jun 2025

Dear Mrs. Cynthia I.M. Warmest greetings from The Balcone Suites and Resort. We appreciate the time you took to share your feedback. We're thrilled to hear you had a brilliant stay with us! Your kind words mean a lot. We look forward to welcoming you back soon. It would be our pleasure to serve you again. Warm regards, Management. The Balcone Suites & Resort

M***d

Staycation

9.4

/10

Reviewed 4 week(s) ago

Meets the standards of a 5-star hotel with a natural resort feel, delicious and varied breakfast, a small complaint in room 4222, the hot water was not functioning optimally.

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1 people find it helpful

Accommodation's Reply

20 May 2025

Dear Bapak Muhammad Azan Adha Elwan Warmest Greetings from The Balcone Suites and Resort. We appreciate the time you took to share your feedback. We're thrilled to hear you had a brilliant stay with us! Your kind words mean a lot. We look forward to welcoming you back soon. It would be our pleasure to serve you again. Warm regards, Management. The Balcone Suites & Resort

T***a

Staycation

10.0

/10

Reviewed 4 week(s) ago

Very comfortable stay here, delicious breakfast, friendly staff

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Accommodation's Reply

20 May 2025

Dear Mrs / Mr Warmest Greetings from The Balcone Suites and Resort. We appreciate the time you took to share your feedback. We're thrilled to hear you had a brilliant stay with us! Your kind words mean a lot. We look forward to welcoming you back soon. It would be our pleasure to serve you again. Warm regards, Management. The Balcone Suites & Resort

M***d

8.1

/10

Reviewed 5 week(s) ago

The service from the staff is slow, food takes a long time to be refilled, food orders take a long time to be delivered, and the receptionist is not always on standby when called.

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1 people find it helpful

Accommodation's Reply

17 May 2025

Warm greetings from The Balcone Suites & Resort The management of The Balcone Suites & Resort would like to sincerely thank you for choosing us as your accommodation in Bukittinggi and would like to personally apologize for the unpleasant experience you had while staying with us. We as the management realize that we must always provide the best service to all our guests who stay at The Balcone Hotel & Resort. Well, thank you for reviewing our hotel, we apologize if the service from our hotel to you is still less than perfect. Your review will be a motivation for all of us as management to be able to be used as evaluation material in the future. We will continue to improve our services, especially in the excellent service from our hotel. For that, we will follow up on this matter, we will promise that this experience will not happen again. Once again, allow us to sincerely apologize for the inconvenience caused. Thank you for your warm attention and understanding. Warm regards, The Balcone Suites & Resort management

o***y

Leisure

9.4

/10

Reviewed 6 week(s) ago

This hotel is highly recommended.

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Accommodation's Reply

07 May 2025

Dear Bapak / Ibu Warmest Greetings from The Balcone Suites and Resort. We appreciate the time you took to share your feedback. We're thrilled to hear you had a brilliant stay with us! Your kind words mean a lot. We look forward to welcoming you back soon. It would be our pleasure to serve you again. Warm regards, Management. The Balcone Suites & Resort

l

lazuardi

Leisure

9.4

/10

Reviewed 6 week(s) ago

The location of the hotel is very beautiful, observing the beauty of Singgalang and Merapi, as well as a very beautiful morning observing the land above the clouds.

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1 people find it helpful

Accommodation's Reply

07 May 2025

Dear Bapak / Ibu Warmest Greetings from The Balcone Suites and Resort. We appreciate the time you took to share your feedback. We're thrilled to hear you had a brilliant stay with us! Your kind words mean a lot. We look forward to welcoming you back soon. It would be our pleasure to serve you again. Warm regards, Management. The Balcone Suites & Resort

Tary I. W.

10.0

/10

Reviewed 7 week(s) ago

The view is incredibly beautiful 😭😍

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1 people find it helpful

Accommodation's Reply

05 May 2025

Dear Bu Tary I. W. Warmest Greetings from The Balcone Suites and Resort. We appreciate the time you took to share your feedback. We're thrilled to hear you had a brilliant stay with us! Your kind words mean a lot. We look forward to welcoming you back soon. It would be our pleasure to serve you again. Warm regards, Management. The Balcone Suites & Resort

EA

Eccy A.

Leisure

10.0

/10

Reviewed 7 week(s) ago

Good service, delicious food, close access to the city.

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Accommodation's Reply

05 May 2025

Dear Bapak / Ibu Warmest Greetings from The Balcone Suites and Resort. We appreciate the time you took to share your feedback. We're thrilled to hear you had a brilliant stay with us! Your kind words mean a lot. We look forward to welcoming you back soon. It would be our pleasure to serve you again. Warm regards, Management. The Balcone Suites & Resort

Guest

6.5

/10

Reviewed 7 week(s) ago

Hot water in the bathroom was not ready, it only started turning on at 07.00 and at night the hot water was not available, with the weather conditions there which were quite cold, hot water should always be available, even though it was a 4 star hotel (it felt like a jasmine class)

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Accommodation's Reply

17 May 2025

Warm greetings from The Balcone Suites & Resort The management of The Balcone Suites & Resort would like to sincerely thank you for choosing us as your accommodation in Bukittinggi and would like to personally apologize for the unpleasant experience you had while staying with us. We as the management realize that we must always provide the best service to all our guests who stay at The Balcone Hotel & Resort. Well, thank you for reviewing our hotel, we apologize if the service from our hotel to you is still less than perfect. Your review will be a motivation for all of us as management to be able to be used as evaluation material in the future. We will continue to improve our services, especially in the excellent service from our hotel. For that, we will follow up on this matter, we will promise that this experience will not happen again. Once again, allow us to sincerely apologize for the inconvenience caused. Thank you for your warm attention and understanding. Warm regards, The Balcone Suites & Resort management

R***o

8.3

/10

Reviewed 8 week(s) ago

Easy reservation with traveloka. The view in the lobby and restaurant is very beautiful. The cleanliness of the room and bathroom is a bit lacking. Please improve it more...🙏

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2 people find it helpful

Accommodation's Reply

05 May 2025

Dear Bapak / Ibu Warmest Greetings from The Balcone Suites and Resort. We appreciate the time you took to share your feedback. We're thrilled to hear you had a brilliant stay with us! Your kind words mean a lot. We look forward to welcoming you back soon. It would be our pleasure to serve you again. Warm regards, Management. The Balcone Suites & Resort

S***i

6.6

/10

Reviewed 8 week(s) ago

The electricity in the room went out for about 30 minutes, the staff took a long time to arrive, disrupting the holiday.

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Accommodation's Reply

17 May 2025

Warm greetings from The Balcone Suites & Resort The management of The Balcone Suites & Resort would like to sincerely thank you for choosing us as your accommodation in Bukittinggi and would like to personally apologize for the unpleasant experience you had while staying with us. We as the management realize that we must always provide the best service to all our guests who stay at The Balcone Hotel & Resort. Well, thank you for reviewing our hotel, we apologize if the service from our hotel to you is still less than perfect. Your review will be a motivation for all of us as management to be able to be used as evaluation material in the future. We will continue to improve our services, especially in the excellent service from our hotel. For that, we will follow up on this matter, we will promise that this experience will not happen again. Once again, allow us to sincerely apologize for the inconvenience caused. Thank you for your warm attention and understanding. Warm regards, The Balcone Suites & Resort management

Overall Ratings & Reviews The Balcone Suite & Resort Bukittinggi

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8.6

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