Overall Ratings & Reviews Ibis Samarinda

Traveloka (5,301)
Other sources (7)
8.6
Very Good
From 5,301 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.7

Meal

8.6

Location

8.8

Service and Facilites

8.7

People often mention about Ibis Samarinda
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Ambiance (146)
Staff Friendliness (144)
Distance to City Center (137)
Bedroom (137)
Hotel Area (127)
Bathroom (125)
Accessibility (114)
Variety (105)
Family Friendly (103)
Surroundings (101)
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Traveler Reviews Ibis Samarinda

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Customer reviews
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 hour(s) ago
Have stayed several times at the hotel with family and friends.
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m***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Hotel in the city center, comfortable and clean.
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Y***i
icon-Staycation
Staycation
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10.0
/10
Reviewed 1 week(s) ago
The hotel staff is friendly, clean and comfortable.
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A***a
icon-Business
Business
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8.5
/10
Reviewed 2 week(s) ago
The hotel staff was friendly, the food was varied, the rooms were clean, there were plenty of culinary options nearby, and check-in was quick. Thanks.
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, From ibis Samarinda Hotel, we would like to express our deepest gratitude for your positive review. We are delighted to hear that you enjoyed your stay with us, particularly the friendliness of our staff, the variety of food, the cleanliness of your rooms, and the quick and easy check-in process. We are also pleased that our hotel's location, surrounded by a wide variety of restaurants, made your visit to Samarinda very convenient. Your compliments motivate our entire team to continue striving to provide the best service to all our guests. We hope to welcome you back to ibis Samarinda Hotel on your next visit. Sincerely, Seto Marzono, General Manager
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N***A
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The AC wasn't cooling enough, so I called reception and it was quickly fixed. Overall, it was very comfortable, the staff was friendly, and the room and toilet were clean. 👍🏻
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, From ibis Samarinda Hotel, we respectfully thank you for taking the time to share your experience with us. We apologize for any inconvenience caused by the air conditioning in your room. However, we are pleased to hear that our team was able to respond and resolve the issue promptly. We are glad to know that you felt comfortable during your stay and were satisfied with the friendliness of our staff, as well as the cleanliness of your room and bathroom. Such positive feedback encourages our entire team to continue striving to provide the best service. We hope to welcome you back to ibis Samarinda Hotel in the future. Sincerely, Seto Marzono, General Manager
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C***K
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Great, 👍
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, From ibis Samarinda Hotel, we respectfully thank you for your short but positive review. We are delighted to hear that you enjoyed your stay with us. Your compliments are an encouragement to our entire team to continue providing the best possible service to all our guests. We hope to welcome you back to ibis Samarinda Hotel for your next stay. Sincerely, Seto Marzono, General Manager
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J***i
icon-origin-TRAVELOKA
8.9
/10
Reviewed 4 week(s) ago
Overall is good, but you need to fix the bathroom. It smells stinky, I think the drain and the air conditioner feels hot.
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Warm greetings from ibis Samarinda. Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay overall, especially our friendly staff, the wide variety of food options, and our comfortable and spacious lobby. However, we sincerely apologize for the inconvenience you experienced regarding the unpleasant smell in the bathroom and the air conditioning that did not perform optimally. Please rest assured that your feedback has been shared with our Engineering and Housekeeping teams for immediate inspection and improvement.We truly appreciate your valuable comments, as they help us enhance the quality of our facilities and services. We look forward to welcoming you back to ibis Samarinda and providing you with an even better stay experience in the future. Warm regards, Seto Marsono. General Manager
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly, the food is very varied, and the lobby is very comfortable and spacious. It's worth it for a 3-star hotel.
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Accommodation's Reply
07 Jun 2026
Dear Gentlemen/Ladies, From the ibis Samarinda Hotel, we would like to express our deepest gratitude for your positive review. We are delighted to hear that you enjoyed your stay with us, particularly the friendly staff, diverse food options, and the comfortable and spacious lobby. Your compliments motivate our entire team to strive for the best service and experience for all our guests. We hope to welcome you back to the ibis Samarinda Hotel again in the future. Sincerely, Seto Marzono, General Manager
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Saenab
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel is great, the staff are all very friendly, the rooms are nice, comfortable, and fully equipped, just like any other hotel. The view is also amazing. It's the best, really 🥰
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Accommodation's Reply
14 May 2026
Dear Mr. Aishah, From the ibis Samarinda Hotel, we would like to express our deepest gratitude for your kind and positive review. We are delighted to hear that you enjoyed your stay, from the friendly staff and comfortable, well-equipped rooms to the beautiful views from the hotel. Your compliments are a great inspiration to our entire team, motivating us to strive to provide the best possible experience for all our guests. We hope to welcome you back to the ibis Samarinda Hotel for another memorable stay. Sincerely, Seto Marzono, General Manager
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Yusup I. K.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Nice, clean, tidy, affordable, swimming pool ok.
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Accommodation's Reply
14 May 2026
Dear Mr. Yusuf I.K., ibis Samarinda Hotel would like to express our deepest gratitude for your positive review. We are delighted to hear that you enjoyed your stay with us, from the cleanliness and order of the hotel to the reasonable pricing and the pool facilities that met your expectations. Your compliments encourage us to continue striving to provide the best service to all our guests. We hope to welcome you back to ibis Samarinda Hotel again for an even more memorable stay. Sincerely, Seto Marzono, General Manager
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M Ridwan
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
It's easy to find food, with a mall downstairs. It's in the city center, making it easy to get around.
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Accommodation's Reply
14 May 2026
Dear Mr. M. Ridwan, Sincerely yours, from ibis Samarinda Hotel. Thank you very much for your positive review. We are delighted to hear that the hotel's excellent location, easy access to shopping malls, and convenient transportation during your stay in Samarinda provided you with a memorable experience. Your feedback encourages us to continue striving to provide the best service to all our guests. We hope to welcome you back to ibis Samarinda Hotel again for an even more memorable stay. Sincerely, Seto Marzono, General Manager
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Yudha P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Breakfast at Coffee & Co is also delicious
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Accommodation's Reply
03 May 2026
Dear Mr. Yutha P, This is a brief message from ibis Samarinda Hotel. Thank you very much for your positive review of our hotel. We are delighted to hear that the quality of our food met your expectations. This motivates us to continue providing the best service. We hope to welcome you back to ibis Samarinda Hotel again for an even more memorable experience. Sincerely, Seto Marzono, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Highly recommended and the location is very strategic in the city, it is not far to go anywhere.
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Accommodation's Reply
03 May 2026
Dear Valued Guest, Ibis Samarinda Hotel extends its deepest respects and thanks you very much for sharing your review and choosing to stay at Ibis. We are delighted to hear that you enjoyed our hotel very much and that our convenient central location makes it easy to travel to various locations in the surrounding area. Your compliments motivate us to continue providing the best service to all our guests. We hope to welcome you back to Ibis again in the future. Sincerely, Seto Marzono, General Manager
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L***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel is highly recommended, especially since it's in the same building as the mall, so you don't have to travel far for entertainment. The Wi-Fi is a bit slow, but that's okay.
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Accommodation's Reply
03 May 2026
Dear Valued Guest, It is with great pleasure that we, ibis Samarinda Hotel, express our gratitude for sharing your positive experience with us. We are delighted that you appreciated our hotel's location, directly connected to a shopping mall, making it convenient for entertainment and other necessities. However, we apologize for the inconvenience regarding the internet connection. We will forward this matter to the relevant team for evaluation and improvement of our internet service. Your feedback is a great inspiration to our entire team to continue providing the best possible service. We look forward to welcoming you again in the future. Sincerely, Seto Marzono, General Manager
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P***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Overall ok, but can't add an extra bed because the room size doesn't allow it.
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Accommodation's Reply
03 May 2026
Dear Valued Guest, Warm greetings from ibis Samarinda Hotel. Thank you for staying with us and for your valuable feedback. We are delighted to hear that you enjoyed your stay. ibis standard rooms are approximately 22 square meters, designed in a modern and practical style, providing comfortable accommodation for business and short-stay guests. Therefore, there is limited space for extra beds. Your valuable feedback is a great encouragement to all our hotel staff in improving our service standards. We hope to welcome you back again. Thank you. General Manager, Seto Marzono
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
It's really nice with a view of Samarinda city at night overlooking the bridge. My wife was also very happy with the food and the swimming pool... It's perfect for those of you who want to stay for a few nights, feel free to bring your girlfriend, wife, 2 wives, 3 wives, even someone else's wife 🤭
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Accommodation's Reply
16 Apr 2026
Dear Valued Guest, ibis Samarinda Hotel would like to express our gratitude for taking the time to write a review of our hotel. We are delighted that you found our hotel to be your top choice in terms of service, facilities, and location. Your compliments are a great motivation for us to continue maintaining quality and providing the best possible experience for all our guests. ibis Samarinda Hotel hopes to welcome you back again in the future with even more satisfying service. Sincerely, Seto Marzono, General Manager
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S***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The room is quite comfortable, the breakfast is quite complete and delicious, smart TV facilities for movies on Netflix are not available.
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Accommodation's Reply
16 Apr 2026
Dear Valued Guest, Warm greetings from ibis Samarinda Hotel. Thank you for taking the time to review our hotel. We are delighted that you rated our hotel as your top choice in terms of service, facilities, and location. Your compliments are a great motivation for us to continue maintaining quality and providing the best possible experience for all our guests. Regarding the Smart TV with Netflix access, we apologize for the inconvenience. We are currently evaluating and improving various amenities, including upgrading the in-room entertainment system. Alternatively, our team would be happy to assist you in finding other entertainment options available during your stay. Thank you for this valuable feedback, which helps us to improve. ibis Samarinda Hotel hopes to welcome you back again in the future with even more satisfying service. Sincerely, Seto Marzono, General Manager
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Muhamad A. E.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel staff is very nice and kind, the room is comfortable to stay in.
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Accommodation's Reply
16 Apr 2026
Dear Mr. Muhammad A.E., Greetings from ibis Samarinda Hotel. Thank you for taking the time to write a review of our hotel. We are delighted to hear that you felt our hotel was the best choice for you in terms of service, facilities, and location. Your compliments are a great motivation for us to continue maintaining quality and providing the best possible experience for all our guests. ibis Samarinda Hotel hopes to welcome you back again in the future with even more satisfying service. Sincerely, Seto Marzono, General Manager
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Muhamad A. E.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Very comfortable and the view is nice to see
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Accommodation's Reply
16 Apr 2026
Dear Mr. Muhammad A.E., Greetings from ibis Samarinda Hotel. Thank you for taking the time to write a review of our hotel. We are delighted to hear that you felt our hotel was the best choice for you in terms of service, facilities, and location. Your compliments are a great motivation for us to continue maintaining quality and providing the best possible experience for all our guests. ibis Samarinda Hotel hopes to welcome you back again in the future with even more satisfying service. Sincerely, Seto Marzono, General Manager
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MUHAMMAD H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
The hotel is very comfortable and the staff is very friendly.
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Accommodation's Reply
16 Apr 2026
Dear Mr. Muhammad H., Greetings from ibis Samarinda Hotel. Thank you for taking the time to write a review of our hotel. We are delighted to hear that you felt our hotel was the best choice for you in terms of service, facilities, and location. Your compliments are a great motivation for us to maintain quality and provide the best possible experience for all our guests. ibis Samarinda Hotel hopes to welcome you back again in the future with even more satisfying service. Sincerely, Seto Marzono, General Manager
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Number of reviews per page
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