E***a
8.6
/10
Reviewed 2 week(s) ago
Got it in the old building, lugging suitcases and climbing stairs. The pool below the room added to the squalor, dirty floors, faded sheets, stained pillowcases that should not be used anymore, thin towels, very minimal amenities. But breakfast in the new building with a view of the city and mountains, the food tasted delicious. Suggestions: Even though the building is old, cleanliness should still be a priority, dim lighting, the pool should be covered, do not use faded sheets, the faucet in the bathroom should be replaced.
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Accommodation's Reply
30 Jul 2026
Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our sincere gratitude for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your comments, as they help us continuously improve our services and facilities. We are deeply sorry that you found our facilities to be unsatisfactory. We strive to provide a comfortable and memorable experience for all our guests, and it is clear that we did not meet that standard during your stay. We apologize for any inconvenience this may have caused. Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide a better experience for our guests in the future. If you decide to stay with us again in the future, please do not hesitate to contact our reception or management team so that we can ensure your stay exceeds your expectations. Once again, we thank you for your feedback and understanding. We are committed to providing the best possible experience, and we look forward to welcoming you back in the future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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