We have asked for double bed or queen's size bed but received 2 separate beds, no night tables, mattress very firm, woke up with a back ache, pillows very firm, woke up with a neck ache. Breakfast is basic. Good stay if you want to join the army...

The best location possible for exploring Prato. We were able to walk to everything downtown. We felt very safe there, also. The hotel was clean. Staff was extremely nice and accommodating. I wouldn't say that the room was the best ever, but all of our needs were satisfied by it. Offsite parking was available and convenient. If we were to go back to Prato, which we will, we would definitely stay there again. Highly recommendable.

We used the hotel as base to explore Florence. The hotel was clean, quiet and had good a/c. Hotel staff was very helpful in finding parking and giving directions around the neighborhood. In the summer parking is not an issue, you can park almost anywhere. Breakfast was good. Overall we had a good stay. Hotel is good for travel with kids. Also reasonable price compared to other options in the area.

Hard to reach

We had a great experience here. It was clean, with great staff, and had good complimentary breakfast every morning. What more can you ask for? It’s also in the heart of Prato, a fairly quiet community, with easy access to Florence. The train station is a 10 minute walk away. Pay 2.80 Euros for a one-way ticket from Prato Centrale to Firenze Santa Maria Novella station. The trains back to Prato run pretty late as well, so you don’t have to worry about rushing back to the hotel. If we were to come back to Florence (and vicinity) I would definitely consider staying here again.

Amazing Hotel! The staff was super friendly and helpful. The area is very lively with lots of shops, restaurants, transportation and cafés. I travel often to Prato for work and would definitely stay here again..An overall great experience.10/10.

The San Marco is a lovely, no frills hotel. Very convenient and comfortable. Perfectly situated. Friendly, helpful staff.

Prato city centre hasn’t got many accommodation options and this hotel, on paper was the pick of them. Don’t know how it got its 9.2 rating? We did get to check in a little earlier which was fantastic. We dumped our bags and went out for a bite. When we returned, we realised they gave us a room with a double bed instead of a queen that was booked. We went to reception to ask if we could change to the room we paid for and the man behind the desk became hostile stating we should have told them earlier. After saying we only just put our bags in the room, we were allowed to move to a room with a queen bed - that we paid for. This room was in the middle of being renovated. It was also very noisy from 8.00am onwards from housekeeping and other guests. Good location, but would not stay here again.

Excellent service. Very close to train station.

The staff was excellent. They helped with directions to banks, train and dining. We arrived late and our room was ready. Very clean rooms. Staying there again on our way back state side.

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Average. Good enough for 2 nights or so. Location is very far from Florence.

I only stayed 1 night but it was comfortable and had a great night of sleep. The location was perfect. Close to the piazza, restaurants and it’s only 10 minutes or maybe less to the station.

Nice, similar to a hostel with own bathroom. Great breakfast. Staff helpful and most spoke English. Good location close to restaurants and shops.

Very nice hotel for a short stay. The room was very clean and the breakfast was great. Staff friendly and helpful. Perfect location as it's just around the corner from the main town square. There was some road noise outside with the windows open, but double glazing and air conditioning meant that wasn't an issue.

The hotel staff was great, and were helpful with suggestions for dining, Gelato and local area sites to visit. Clean rooms, breakfast and at a nice price, plus they speak English.

Thx for Dritan

location is perfect just need to renovate the elevators

they still need to refurbish the lobby and the elevators

Chambre correcte et plutôt confortable mais très bruyante car donne sur la route Mais l hôtel est très bien situé même s'il n a pas de parking ce qui n est pas très gênant puisqu'il y en a un a quelques mètres