Dear Mr./Mrs. H*h, This is a message from FIM by ZIGNA. Thank you for your trust and loyalty, having traveled with us since our time as Solia until now as FIM by ZIGNA. We are honored to continue being your choice for comfortable accommodations in Solo. We are happy to know that the balcony in every room is one of your most memorable features. We hope this space will continue to offer you a unique experience, allowing you to enjoy the fresh air and outdoor atmosphere while maintaining the comfort and privacy within your room. Thank you for your perfect 10/10 rating and appreciation, which means a great deal to us. We look forward to welcoming you again and providing you with a *Beyond The Stay* experience on every visit. Sincerely, *Gusti Muchlis* General Manager, FIM by ZIGNA – Beyond The Stay!

Dear Susanti H, Warm greetings from FIM by ZIGNA 😊 Thank you so much for your 9.7 rating and positive review. We are delighted to hear that you were comfortable with the check-in process, the comfort, cleanliness, and the amenities we provided. We hope that our location near various attractions in Solo made your travels easier and more enjoyable. We look forward to welcoming you again at FIM by ZIGNA! 😊 Sincerely, *Gusti Muchlis* Group Manager *FIM by ZIGNA - Beyond the Stay!*

Dear Mr./Ms. p*i, Greetings from FIM by ZIGNA 😊 Thank you so much for your perfect *10.0* rating and positive review. We are delighted to hear that everything was comfortable and smooth during your business stay. We hope FIM by ZIGNA will be your choice again when you visit Solo. See you next time! 😊 Sincerely, *Gusti Muchlis* General Manager, FIM by ZIGNA Group of Hotels - Beyond Just Staying!

Dear Mr./Ms. P*i, Warm greetings from FIM by ZIGNA 😊 Thank you so much for your perfect *10.0* rating and for sharing your detailed experience. We are delighted to hear that you were comfortable with your room, balcony, hot water, and the service from our staff. Thank you also for your feedback regarding the elevator, TV controls, and entertainment channels. We will forward this feedback to the relevant department for immediate investigation and improvement. We hope your next visit to FIM by ZIGNA will be even more comfortable. We look forward to welcoming you back to Solo again! 😊 Sincerely, *Gusti Muchlis* General Manager, FIM by ZIGNA Group of Hotels - An Experience Beyond Expectations!

Dear Mr./Ms. D*ke, Greetings from FIM by ZIGNA 😊 Thank you so much for your perfect *10.0* rating and positive review. We are delighted to hear that you were impressed with the friendly service from our staff, the cleanliness, and the quick check-in process. We are also glad that you enjoyed the live music on weekends and our food. Thank you for sharing your experience. We hope you will enjoy the atmosphere of FIM by ZIGNA again on your next visit. We look forward to seeing you again! 😊 Sincerely, *Gusti Muchlis* General Manager, FIM by ZIGNA Group of Hotels - Beyond the Stay!*

Dear Valued Guest, Thank you so much for taking the time to share your experience staying at FIM by ZIGNA. We are delighted to hear that you were comfortable throughout your stay with us for up to three days. We appreciate your appreciation of our friendly service and the comfort of our coffee area. Knowing that your long journey from Batam was rewarded with a pleasant stay at FIM by ZIGNA is a source of true pride and motivation for us. Your positive review and trust encourage our entire team to maintain the quality of our service and provide the best possible stay experience for all our guests. We sincerely hope to welcome you again when you visit Java. We hope that FIM by ZIGNA will always be your preferred and convenient accommodation choice for your next trip. Sincerely, Gusti Muchlis, General Manager, FIM by Zigna Hotels - Beyond the Stay!

Dear Guest, we sincerely thank you for choosing FIM by ZIGNA and for leaving such a positive review. We are delighted to hear that you had a comfortable stay and were satisfied with the amenities provided. Your satisfaction is the driving force behind our continuous efforts to provide the best service and accommodation experience to all our guests. We look forward to seeing you again at FIM by ZIGNA. We hope to see you on your next visit! Sincerely, *Gusti Muklis* *FIM by ZIGNA – BeyondTheStay!* Hotel Group General Manager

**Dear Ms. Perrine J.,** Warm greetings from FIM by ZIGNA. Thank you very much for taking the time to share your wonderful experience with us. We are delighted to know that our staff made you feel welcome and well taken care of throughout your stay. Your kind words about their friendliness and helpfulness are truly appreciated and will be shared with our team as encouragement to continue providing warm, attentive, and personalized hospitality. It is especially rewarding to hear that you are planning to return to FIM by ZIGNA on your next trip to Solo. We sincerely appreciate your trust and look forward to welcoming you back and making your next stay even more memorable. Thank you once again for choosing FIM by ZIGNA. **Warm regards,** **Gusti Muchlis** *Cluster General Manager*

Dear Mr./Ms. Ra, Sincerely yours from FIM by ZIGNA. Thank you for taking the time to share your wonderful stay with us. We are delighted to hear that our spacious and clean room was *excellent value* and that you were impressed with the friendly service from the FIM by ZIGNA team. We are glad that amenities such as the smart TV enhanced your stay. What makes us happiest is hearing that you plan to stay at FIM by ZIGNA again. This trust motivates our entire team to strive to maintain the highest quality rooms, amenities, and services for all our guests. Thank you for choosing FIM by ZIGNA. We hope to welcome you again and provide you with an even more comfortable and memorable stay. Sincerely, *Gusti Muchlis*, General Manager, FIM by ZIGNA Group.

Dear Ms. Muflika S., Thank you so much for your detailed and positive review! 😊 We are delighted to hear that you were satisfied with the service and communication from our entire team, from reception and security to the restaurant staff. We are also glad that you enjoyed your spacious room with a balcony, especially the room on the 8th floor with its beautiful view. We greatly appreciate your compliments on the room amenities and the food we served in the restaurant. Your feedback inspires the entire FIM by ZIGNA team to continue striving for the best service and maintaining the comfort of all our guests. We look forward to welcoming you back to *FIM by ZIGNA Solo* again for an even better stay experience. See you soon! ❤️ Sincerely, *Gusti Muchlis*, General Manager, FIM by ZIGNA Group

Dear Mr. Sondang M.S., Thank you so much for your kind review and for your trust in choosing *FIM by zigna solo* as your accommodation. 🥰 We are delighted to hear that you were assisted by the front desk team in checking in early when you arrived at the hotel at 12:30 PM, even though the check-in time listed on your Traveloka account was 2:00 PM. Convenience during travel is something we always strive to provide to all our guests. Thank you also for your compliments to our team. We sincerely hope to welcome you again to Solo and, of course, to stay at *FIM by zigna solo* again. See you soon! 🥰❤️ Sincerely, *Gusti Muchlis*, General Manager, *Group of Hotels*

Dear Riska A., Thank you so much for your positive review and compliments! 🤩 We are delighted to hear that you were impressed with the friendliness of our staff, the food we served, and the cleanliness of your room and bathroom during your stay at FIM by ZIGNA. We are also pleased that the amenities we provided, such as the hairdryer, refrigerator, and complimentary 15-minute foot massage, enhanced your comfort and stay experience. ✨ Your compliment that FIM by ZIGNA provides an experience comparable to a 4-star hotel is a source of pride and motivates our entire team to continue striving for the best possible service and facilities. We hope to welcome you back to *FIM by ZIGNA Solo* on your next visit. 🥰 Sincerely, *Gusti Muchlis*, General Manager, Hotel Group*

Dear Mr. John B., Thank you very much for sharing your positive experience with us. We are delighted to hear that you enjoyed your stay and appreciated the friendliness of our staff. Your kind words are a great motivation for our entire team to continue providing warm and attentive service to every guest. We look forward to welcoming you back to **FIM by ZIGNA Solo** on your next visit! 😊 Warm regards, **Gusti Muchlis** *Cluster General Manager*

Dear Mr. Bong S., Thank you so much for your positive review! 😊 We are delighted to hear that you were satisfied with the cleanliness, friendly service, and convenient parking at FIM by ZIGNA during your stay. We are also pleased that the hotel's location near the city center provided convenience for you in your activities in Solo. Your compliments motivate our entire team to continue striving to provide the best service and maintain the comfort of all our guests. We hope to welcome you again at *FIM by zigna solo*. See you soon! 😊 Sincerely, *Gusti Muchlis*, General Manager, FIM by ZIGNA Group

Dear Gentlemen/Ladies, Thank you so much for your positive review! 😊 We are delighted to hear that you were satisfied with FIM by ZIGNA's excellent location, the in-room amenities we offer, and the value for money. Customer satisfaction is our top priority, and positive feedback like this motivates our entire team to continue striving for the best service and guest experience. We hope to welcome you back to *FIM by Zigna Solo* on your next visit. See you soon! ❤️ Sincerely, *Gusti Muchlis*, General Manager, FIM by Zigna Solo

Dear Ms. Embrinita O., Thank you so much for your positive review! 😊 We are delighted to hear that you felt comfortable during your stay and received a warm welcome from the FIM by ZIGNA team. God willing, we hope to welcome you again when you visit Solo. We hope your next visit will be even more enjoyable and memorable 🥰 See you again at *FIM by ZIGNA Solo*! Sincerely, *Gusti Muchlis*, General Manager, FIM by ZIGNA Group

Yth. Bapak/Ibu, Thank you very much for your lovely review! We are delighted to know that you enjoyed the homely atmosphere and experienced our great hospitality during your stay at FIM by ZIGNA. Your kind words mean a lot to our team and motivate us to continue providing warm, friendly, and memorable experiences for all our guests. We look forward to welcoming you back to FIM by ZIGNA for another wonderful stay! Warm regards, **Gusti Muchlis** *Cluster General Manager* **FIM by ZIGNA – BeyondTheStay!**

Dear Guests, Thank you so much for staying with us at FIM by ZIGNA and for leaving us such a wonderful review. We are delighted to hear that you enjoyed our friendly and welcoming staff, convenient location, and delicious food at reasonable prices. Your satisfaction is our driving force in always striving to provide the best service and a comfortable stay for our guests. We look forward to welcoming you back to FIM by ZIGNA. We hope to see you again soon. Sincerely, *Gusti Muklis* *FIM by ZIGNA – BeyondTheStay!* Hotel Group General Manager

Dear Valued Guest, Thank you for taking the time to share your experience staying at FIM by ZIGNA. We apologize for any inconvenience you experienced, particularly the noise from other guests in the elevator area that could be heard in your room, and the water leak in the bathroom. Your feedback regarding comfort and the condition of room amenities is important to us. We will forward this feedback to the relevant team for investigation and improvement, as well as paying more attention to the condition of the rooms and guest comfort in common areas, especially at night. We greatly appreciate your feedback, which helps us to improve and provide a better guest experience in the future. We sincerely hope to welcome you back again and provide you with an even more comfortable experience on your next stay. Sincerely, *Gusti Muchlis* General Manager, *FIM by ZIGNA – BeyondTheStay!*