The facilities were very nice. This is my first trip to Italy. I thought the rooms were very small but that may just be the way it is in this country. The shower however, was actually dangerous. The water poured from the shower to nearly the door. No matter what we tried we could not get that to stop. We had two rooms and both rooms had the same issue. Rooftop was absolutely lovely.

Friendly staff and great central location. We had an issue with the AC in the room but they changed our room the following day when it couldn’t be fixed.

Super central, overlooking two cute piazzas. Great pizza restaurant next door. Rooms are a bit too small - even though we stayed in a mid tier one with the view. The gym is way too basic. Some dumbbells, a bench and a treadmill (and a super old elliptical). It needs a cable machine at least…

❤️‍🔥

Amazing stay, clean trendy and great restaurant right in the center of town!

Best

The hotel was very nice, clean, quiet, and convenient to the town of Lucca. The staff was very personable and helped with any request or question we had. Bicycles were available for guests which my wife and I took advantage of riding the wall around the town. The breakfast choices were excellent and staffed with very friendly people.

It was a very nice place to stay! I highly recommend it to anyone traveling to Lucca! Great brunch with lots of food options!

Absolutely a fabulous property, wonderful staff and location

Room was entirely too small and was the only one between floors. You had to take an elevator and still walk up or down a flight of stairs. The only window looked out over a set of outside steps that were being used so no privacy. The bathroom was really dark and there was at least one light out in the bathroom. Very disappointing.

Great staff, extremely comfortable room, no notes

The location is great and the staff was super friendly and competent! Will come back!

The hotel is located well in the old city. I had lunch and breakfast outside on the sidewalk near the carousel. The food was excellent and the service superb. The room was well appointed and the bed comfortable. The only thing I did not like was the location. My room was in the interior and I only saw a staircase. I should have asked for a different room.

Great location. You have to park outside the walls and walk in and the hotel was very close both to the walls and everything you want to see

Great location, wonderful staff, great breakfast, small but adequately equipped fitness room, not too far from train station. While room was well appointed with a nice bathroom, it was quite small for 2 people. Staff was very personable & helpful.

Un hotel muy bien ubicado, el staff muy amable y atentos. Los cuartos son un poco pequeños.

The hotel staff is really nice and accommodating. The property is beautiful and kept in a very good condition. I will come back!

The location is amazing, the staff as well and its next to an amazing restaurant. Highly reccommend.

super friendly and polite staff great location to local area and train station beautiful decor and well maintained rooms & facilities would revisit if I ever come to Lucca again!

The single piccolo room was quite small, and tight space, but as expected. Bathroom layout was odd, no space for toiletries, etc. But the bed was comfortable, air conditioning worked well and the room was spotlessly clean.