9.1
Exceptional
From 8 reviews
Provided by travelers on
Cleanliness

9.5

Room Comfort

9.0

Meal

10.0

Location

9.2

Service and Facilites

9.0

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Traveler Reviews The Grand Mansion Menteng by The Crest Collection

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Customer reviews
c***n
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9.4
/10
Reviewed 61 week(s) ago
I had great experience staying at the grand mansion. The room was clean and tidy. The staff was very helpful.
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Sekar R.
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9.4
/10
Reviewed 163 week(s) ago
A new hotel with a luxurious design, the furniture used is technologically advanced, the food is delicious, the facilities are quite complete, there is a swimming pool and a children's playground, very satisfied staying here, hopefully the price doesn't go up.
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1 people find it helpful
Accommodation's Reply
26 May 2022
Dear Mrs. Sekar, Warmest Greetings From The Grand Mansion Menteng Hotel. Thank you for taking the time to review our hotel. We are very happy to know that you can enjoy the room facilities and services that we provide. Our staff will be happy to read what you write. We place the experience and comfort of our guests as our priority, and your review reaffirms the hard work we do every day. We are looking forward to your next visit at Hotel The Grand Mansion Menteng. Warm regards, Rich Setria Front Office Manager
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Tutut R.
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6.0
/10
Reviewed 163 week(s) ago
Check-in was fast, room was nice, but when we checked out we were accused of taking towels and bathrobes even though in my child's room I didn't get towels and only 1 bath robe in the main room, the equipment should have been checked before we entered again so don't make accusations. Our suitcases were checked, there was no problem, just being shy, it turned out not to be proven really unprofessional, just an apology even though it was fatal to accuse like that. If you want to stay, be careful to check the completeness of your room, they will think if you don't have one, they don't get what they accuse.
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11 people find it helpful
Accommodation's Reply
26 May 2022
Dear Mrs. Tutut, Warmest Greetings From The Grand Mansion Menteng Hotel. Thank you for taking the time to review our hotel. We apologize for the inconvenience experienced to you, we have also reminded our staff to pay more attention to the completeness of the items in the room and in the future something like this will not happen again. We thank you for your useful feedback and invite you to stay again at another time and opportunity. Warm regards, Rich Setria Front Office Manager
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Isabella K.
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10.0
/10
Reviewed 163 week(s) ago
Quick check-in, friendly service, luxurious interior lobby, comfortable place away from city noise, every room is clean and fragrant, automatic toilet, swimming pool is divided into 2 for adults and children, breakfast is delicious and all services are very good . Someday back again. Thank you The Grand Mansion Menteng.
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2 people find it helpful
Accommodation's Reply
26 May 2022
Dear Isabella Thank you for the good review about the rooms and the food we serve. We are very happy to be able to provide the best for you. Hopefully we can meet and serve again in the future Regards, Rich Setria Assistant Front Office Manager
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Zulfikar S.
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9.4
/10
Reviewed 165 week(s) ago
The hotel is comfortable, clean with a modern minimalist luxury design, complete with a kitchen for laundry and the main thing is to just lift a comfortable suitcase for a staycation in Menteng.
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3 people find it helpful
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