Very dark road, entrance a bit concealed, drove in the wrong gate first. We arrived REALLY late due to works on the M40, but bless them, the bar staff allowed us a cheeky double to put on the room. Windows opened to cool the room and there was a fan in the wardrobe, it seemed but the air con didn't work in Room 45 (we were on the ground floor) which was frustrating in this week's heatwave and the decor was quite dated, however the double bed was comfy and the room was clean and a great size. The metal bunk bed frame squeaked like mad, but were comfy too, our kids said. Delicious, large buffet of breakfast choices - Full English fry up (fried eggs on request), breads, pastries, cereals, fruit and yoghurt. Plenty of juices and hot drink choices. Staff very friendly and helpful, happy to recommend - nice and easy to get to Warwick castle the next day. Would stay again, but would prefer a room with air con.

The hotel is very clean and the staff are helpful and friendly. We will happily use the hotel again.

All staff were very friendly

The family room we stayed in was just tired. Stains on the carpet, cracked tiles, just really shabby. The room was clean and the linen too. It just is very uncared for. Breakfast was ok, nothing special. Coffee was poor, from the looks of the machine it uses powdered milk rather than fresh milk. Location is good.

Clean room, friendly staff

Such a lovely hotel, with delightful staff. Another enjoyable stay.

The ceiling was leaking liquid down the bathroom wall. The room was not set up for 2 people. There should be a shelf in the shower to hold shampoo, wash gel, etc. Could not figure out how to turn on towel warmer. Upside is the you g lady at the reception desk was very responsive.

Good

The staff were very helpful in emails before we arrived and that welcoming assistance continued. The restaurant was comfortable. Rooms were spacious. The hotel is pet-friendly - treats in Reception!

Great for a stop over - clean , quiet and comfy room , really helpful and polite staff , would definitely stay again

Great staff. Clean room, great shower. Lovely food. Breakfast coffee from dispenser actually "hot", not tepid like most others!

The hotel itself was very in keeping with the area and felt very homely. The room was spotless and the staff were very weloming and the food was excellent.

Yes it was lovely

The room was overall in good condition. Missing handles on the chest of drawers, not enough hangers in the wardrobe,one of the radiators was not working but the rest of the radiators were ample to keep the room warm. The staff we came across were polite and helpful. The dining area was rather cool and all the people were sat around the perimeter of the room near the windows, some of the staff even had their jackets on. Limited menu choices for gluten intolerant diners.

Courteous staff, lovely breakfast and super comfy bed

Absolutely wonderful service, gorgeous room.

Staff are very pleasant and accommodating. Room was lovely.

Room was lovely and clean. Very warm. Hot water took a while to heat but was plentiful. Staff all very friendly and food was cooked to order. Piping hot.

Great staff. Lovely place to stay in lovely location. Parts of hotel starting to get tired but room very spacious bed very comfortable. Dogs made very welcome. Thank you

Had to move from first room, toilet had been use not flushed ! Gross ! Television didnt work! Moved all our belongings to another room ! Rooms were lovely need housekeepers/ maintenance to check over !!