We arrived in Pagaralam in the middle of the night. When we arrived at the hotel, no one responded. We tried calling them multiple times, including WhatsApp and their regular phone number, but there was no response. We wanted to ask for a refund, as we weren't staying there that night. We were very disappointed and the service was poor.

I booked two deluxe rooms, but was given one deluxe and one superior because the staff misread the room. However, the owner was kind and compensated me for the difference. Please pay more attention to the cleanliness of the rooms, as there were ants in the bathroom yesterday, and there were cigarette butts.

THERE ARE SO MANY FACILITIES THAT NEED TO BE IMPROVED

Comfortable, clean, cold air conditioning, friendly people.

Totally beyond expectations, the room is dirty even though it's expensive

Very good accommodation, in terms of cleanliness, comfort, hospitality, if I go to Pagar Alam I will definitely stay here again.

Mantap ini hotel serasa rumah sendiri. Owner-nya pun ramah sekali. Pelayanan-nya pun luar biasa. Kasih jempol 4.

Pretty good view in the morning.

The room is big enough for family.

For standard hotel facilities in the area, the place is clean, in the morning the mountain views are right in front of the hotel.

It's not bad if you're pressed for money and a budget that's okay in your pocket.

Affordable prices. Close to tours. Friendly service and culinary areas there are many.

The rooms are quite good for 220 thousand room prices, but if a 150 thousand room is like a boarding bed and room atmosphere, but it is very bad for Pagaralam which is very cold, the facilities in the room even have air conditioning, but warm water is not provided for the room price of 220 thousand.

Reservation for the 24th, call the hotel to reschedule it to be on the 25th because there was an accident on the road, the reason for not being able to say it was full, even though when I checked on the Traveloka Site there were still empty rooms at the same price on that date. Yadah, please, please move to the 26th date, the promise will be reported hah-1, until the night at the monument there is no news, no phone calls are also answered.