Patra Dumai Hotel

Explore Patra Dumai Hotel
8.9
Very Good
From 883 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.8

Location

8.9

Service and Facilites

9.0

People often mention about Patra Dumai Hotel
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Bedroom (56)
Staff Friendliness (54)
Ambiance (52)
Family Friendly (49)
Distance to City Center (47)
Bathroom (43)
Hotel Area (42)
Check-in/out Time (39)
Surroundings (38)
Room Space (37)
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Traveler Reviews Patra Dumai Hotel

Number of reviews per page
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40
Customer reviews
D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
The hotel staff is friendly, the rooms are clean, suitable for family vacations, the children are happy because there is a swimming pool.
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Accommodation's Reply
06 Jul 2026
Dear Ms. Da, Thank you for choosing to stay at Patra Dumai Hotel with your family. We hope your next visit will be even more memorable. Sincerely, The Management Team, Patra Dumai Hotel
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L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 day(s) ago
The hotel is comfortable, quiet, the rooms are bright and clean, the beds are big, the swimming pool is not too deep, safe for children, and the staff is fast to respond.
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Accommodation's Reply
06 Jul 2026
Dear L*a, It was a great pleasure to welcome you and your family to Patra Dumai Hotel. We hope you have an even more enjoyable time on your next visit. Sincerely, The Management Team at Patra Dumai Hotel
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F***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Excellent hotel! The room was very clean, comfortable, and spacious. The staff were friendly, and the service was great. I enjoyed my stay and would happily stay here again.
1 people find it helpful
Accommodation's Reply
06 Jul 2026
Dear Our Guest, We are happy to hear that you enjoyed your stay and found the room clean, comfortable, and spacious. Thank you also for your kind words about our staff and service. We truly appreciate your support and look forward to welcoming you back again soon. Best regards, Management Patra Dumai Hotel
R***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
A comfortable place and very suitable for families with small children because there is a rabbit garden, kids corner, as well as a swimming pool and friendly staff.
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Accommodation's Reply
22 Jun 2026
Dear Mr./Ms. R*l, Thank you for choosing Patra Dumai Hotel for your stay. All the staff and management at Patra Dumai Hotel sincerely hope to welcome you again. Sincerely, The Management Team, Patra Dumai Hotel
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Desma H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Okay, good, clean There is an air filter
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Accommodation's Reply
22 Jun 2026
Dear Mr. Desma, We are delighted and proud to have served you at Patra Dumai Hotel. We hope your next visit will be even more memorable. Sincerely, The Management of Patra Dumai Hotel
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Dedi
icon-origin-TRAVELOKA
6.8
/10
Reviewed 3 week(s) ago
Quite comfortable but check-in time is a bit complicated.
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Accommodation's Reply
22 Jun 2026
Dear Mr. Dedie E., We are delighted to have served you at Patra Dumai Hotel and apologize for any inconvenience you may have experienced during the check-in process. We appreciate your feedback and will take it into consideration to improve the quality of our services and ensure a faster and more convenient check-in for our guests. We hope to welcome you back again in the future and provide you with an even better stay. Sincerely, The Management Team, Patra Dumai Hotel
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Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Perfect hotel, clean, friendly staff, all in all great experience.
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Accommodation's Reply
22 Jun 2026
Dear Mr/ Mrs Guest, Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay and appreciated our clean facilities and friendly staff. We truly appreciate your support and look forward to welcoming you back for another great experience in the future. Best regards, Managament Patra Dumai Hotel
A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Friendly staff, clean and comfortable hotel, and close to destinations. Complete amenities and delicious breakfast. Perfect for a family vacation or a temporary business stay. Close to everything and very well-equipped.
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Accommodation's Reply
22 Jun 2026
Dear A*a, Thank you for visiting Patra Dumai Hotel. We were truly delighted that you stayed with us. We hope you have an even more satisfying experience on your next visit. Sincerely, The Management of Patra Dumai Hotel.
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly and the place is very nice
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Accommodation's Reply
03 Jun 2026
Dear Ms./Mrs. A*a, The entire staff of Patra Dumai Hotel would like to express our gratitude for your visit and your trust. We sincerely hope to welcome you again. Sincerely, The Management of Patra Dumai Hotel
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S***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel staff is very friendly and helpful.
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Accommodation's Reply
18 May 2026
Dear Ms./Mrs. S*I, We are delighted to have served you at Patra Dumai Hotel. We hope your next visit will be a truly special experience. Sincerely, The Management Team, Patra Dumai Hotel
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Desma H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Clean, tidy, and friendly. The room has an air purifier.
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Accommodation's Reply
18 May 2026
Dear Ms./Mrs. Desma, Thank you for choosing Patra Dumai Hotel. Please be informed that all rooms are equipped with air purifiers for your added comfort during your stay. We look forward to welcoming you again. Sincerely, The Management Team, Patra Dumai Hotel
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Desma H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Clean, tidy. There's an air filter.
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Accommodation's Reply
18 May 2026
Dear Ms./Mrs. Desma, Thank you for choosing Patra Dumai Hotel. Please be informed that all rooms are equipped with air purifiers for your added comfort during your stay. We look forward to welcoming you again. Sincerely, The Management Team, Patra Dumai Hotel
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S***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The hotel staff is friendly, at night there is a food court in the hotel parking lot.
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Accommodation's Reply
02 Apr 2026
Dear Valued Guests, The entire staff of Patra Dumai Hotel is delighted to serve you throughout your stay. We hope your next visit will be an even more memorable experience. For more information, every Saturday we utilize the hotel's front area as a venue for guests and the Dumai community to enjoy a variety of our high-quality products through our regular Angkringan activities. We look forward to welcoming you back to Patra Dumai Hotel again. Sincerely, The Management Team, Patra Dumai Hotel
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A***p
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
Satisfied staying here, good service, nice room, comfortable place.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guests, Patra Dumai Hotel is delighted to have served you. We hope your next visit will be an even more special experience. Sincerely, The Management Team, Patra Dumai Hotel
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A***l
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
Clean, comfortable, sahur is also delicious.
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1 people find it helpful
Accommodation's Reply
20 Mar 2026
Dear Valued Guest, Thank you for taking the time to write a review about Patra Dumai Hotel. We were delighted to have served you at Patra Dumai Hotel and we sincerely hope to welcome you again. Sincerely, The Management Team, Patra Dumai Hotel
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A***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
The hotel is clean, smells good, and has an air purifier. The downside is that it's far from culinary spots.
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1 people find it helpful
Accommodation's Reply
09 Mar 2026
Dear Mr./Ms. A*I, Thank you for choosing Patra Dumai Hotel. This positive review motivates us to continuously improve the quality of our products and services. In addition to our restaurant, Patra Dumai Hotel now offers a new facility: the Sky Lounge, located on the 2nd floor. This lounge is open daily to both hotel guests and outside visitors. You can enjoy new and more diverse menu options here. We look forward to welcoming you again to Patra Dumai Hotel. Sincerely, The Management Team, Patra Dumai Hotel
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B***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 19 week(s) ago
In my last experience, the other room made some noise with the chair sound movement. Can't sleep well... so noisy.
1 people find it helpful
Accommodation's Reply
27 Feb 2026
Dear Mr/ Mrs. B***y, We sincerely apologize for the disturbance caused by the noise from the neighboring room. We understand how important a good night’s rest is, and we’re truly sorry that the chair movement noise affected your sleep. Please rest assured that your feedback has been noted and will be shared with our team to improve soundproofing checks and guest comfort monitoring. On your next stay, you may also inform our front desk right away so we can assist you with a possible room change, subject to availability. We truly appreciate your feedback and hope to welcome you again at Patra Dumai Hotel for a much more restful and pleasant experience. Best Regards, Managament Patra Dumai Hotel
A***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
Suitable for resting comfortably, unfortunately the water is hot
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1 people find it helpful
Accommodation's Reply
27 Feb 2026
Dear Mr./Ms. A*l, We are pleased to hear that you found our hotel a comfortable place to stay. Regarding the issue of the hot water being too hot, we apologize for the inconvenience. We will forward this feedback to our technical team immediately to investigate and adjust the temperature for better comfort for all guests. Thank you again for your feedback. Sincerely, The Management Team, Patra Dumai Hotel
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Rika A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Very comfortable, clean, top notch...
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1 people find it helpful
Accommodation's Reply
27 Feb 2026
Dear Rika, We are delighted to hear that you were comfortable and satisfied with the cleanliness and amenities we provided. Your feedback is truly encouraging to our team. Thank you for sharing the photos, which showcase the surroundings of our hotel. Our hotel is surrounded by lush trees and vegetation, creating a beautiful, cool, and relaxing atmosphere for all guests. We hope to welcome you back to Patra Dumai Hotel again for another memorable stay. Sincerely, The Management Team, Patra Dumai Hotel
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I***m
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Clean, comfortable to stay here.
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Accommodation's Reply
27 Feb 2026
Dear Ms./Mrs. Ai, We are delighted to hear that you felt comfortable and were impressed with the cleanliness during your stay at Patra Dumai Hotel. Comfort and cleanliness are always our top priorities. We always welcome your visit back to Patra Dumai Hotel. Sincerely, The Management Team, Patra Dumai Hotel
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