
Ruri P.
Business
8.7
/10
Reviewed 1 week(s) ago
The hotel's location is strategic, the rate is affordable, and the room is relatively clean. Upon initial check-in, the AC was fine, but that night, it suddenly stopped cooling. Because I was tired and sleepy, I didn't inform the staff. The next morning, upon check-out, they asked about my complaints and other issues. When I mentioned the AC, they responded kindly and politely. The hotel room was great.
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Accommodation's Reply
24 Jun 2026
Dear Ms. Ruri, Thank you very much for choosing Dent's Premier Mahakhan Hotel. We appreciate your valuable feedback. We are delighted to hear that you were satisfied with our excellent location, reasonable prices, and clean rooms. We especially appreciate your compliments on the friendly and welcoming reception staff. We will share your feedback with all staff and strive to provide even better service. We apologize for the inconvenience caused by the air conditioning malfunction during the night. We will take your feedback seriously and contact our technical team to ensure the room equipment issue is resolved. Thank you for your understanding and valuable feedback. We will do our best to make your next stay even more enjoyable. For your convenience, we recommend our Executive Room, which includes a window, refrigerator, hairdryer, and complimentary coffee and tea. We also offer a special discount on laundry services for our guests. Please take advantage of this discount. For more information, please ask our reception staff. Your comfortable stay is always our top priority, and your valuable feedback is the best proof of this commitment. We hope to welcome you and your family back to our hotel again. Thank you. Sincerely, Hastie, Hotel Manager, Dent's Premier Mahakhan Hotel
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