Great customer service

Excelente atención, instalaciones muy limpias. Hospedaje muy cómodo.

Amazing staff easy parking and access to rooms very clean breakfast was delicious and fresh with off course the friendliest staff ready to help absolutely love this hotel

This hotel is rude, they don't respond to your messages at all. I accidentally booked in Tijuana instead of Otay Mesa and they wouldn't help me at all. The Otay Mesa Hilton called them to see if they'd do a refund for me and nope, against their policy. Don't stay here and furthermore make sure you're not trying to book in US and it shows you this location which is inside Mexico!

Every aspect of our stay was superb!! The staff were very helpful and friendly. Our room was really comfortable. We both had an incredible night of sleep. The hotel breakfast the next morning was wonderful and the hotel cab took us to the airport first thing. Fantastic experience! I would highly recommend this hotel!

Very friendly and polite stuff, good food And amazing MARGARITAS!!

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I showered & took a towel to dry myself. The towel smell like man lotion. It was sich an unpleasant feeling. I believe what happened is that the cleaning people didn't see it dirty & decided to put it back on. Its a shame since its such a nice hotel.

Breakfast was amazing! The staff was very attentive and polite. Would definitely stay here again!

Comfortable and cozy

Excelente elección, staff amable y servicial, ubicación ideal y desayuno bueno

I love this hotel every staff member is so kind and friendly definitely staying here again if I come back to TJ

The room served its purpose the room was mostly clean the floors could use a little more attention but regardless for the price wear some sandals my kids 10 and 12 slept in.

Great customer service

Perfect!

Clean room, comfortable bed. Helpful that I was able to fit my vehicle in their parking garage.

The rooms was spotless. Free ride to the airport. Nice staff.

Everything was good - the room, the staff, the breakfast. The only thing that I didn’t like was that there were no hot water in the pool shower and the water in the pool could be a little warmer. All the rest was very good!

limpio, buen desayuno, personal amabre y bien ubicado

Great experience. Hotel was clean, staff was friendly