Overall Ratings & Reviews Grand Samota hotel

Dear Awal Y. N, Thank you for taking the time to share your experience with us. We apologize for the inconvenience you experienced during your recent stay, particularly regarding the room allocation and lack of proper resolution. We understand how disappointing it was for you to receive a superior room when you were supposed to have a deluxe room as per your reservation. Please note that this does not reflect our usual standards, and we appreciate you bringing this issue to our attention. Your feedback regarding our staff’s response is also noted; we strive to provide the best service, and it appears that we have not addressed your concerns adequately and we apologize again. Additionally, we are sorry to hear that you found the height of the bed uncomfortable. Your comfort is important to us, and we will review this aspect further as part of our commitment to improving guest comfort. We would love to discuss this issue further with you and see how we can improve your experience. Please feel free to contact us. Thank you again for your valuable feedback; it helps us improve our service. Best regards, Eddy Supardi. General Manager

Dear lucas p, Thank you for taking the time to share your positive experience with us. We are pleased to hear that you found our location in Sumbawa strategic and convenient for your visit. We are pleased to know that you enjoyed jogging to the charming Samota Bridge, as we believe it offers a unique way to appreciate the natural beauty of the surrounding area. Also, we are glad that you enjoyed our varied and satisfying breakfast. Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit! Best Regards. Eddy Supardi. General Manager

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our staff friendly and that our accommodations met your needs for business travel. Providing a welcoming atmosphere and comfortable facilities is a priority for us, and it is rewarding to know we succeeded during your stay. We appreciate your feedback and look forward to welcoming you back on your next visit. Best regards, Eddy Supardi General Manager

Dear Mrs. Susi, Our warmest regards from Grand Samota Hotel. Previously, we thank you for taking the time to write comments and input for our hotel. During the covid19 pandemic, hotels are required to provide extraordinary services and implement the New normal, one of which is our hotel program "Green Hotel", or the application of sustainable environmental, where the use of linen can be maximized, one of which is the use of towels, and the hotel will do its best to fulfill guest requests, one of which is changing linens, we apologize for the inconvenience, we will always be committed to providing the best service to all our customers. waiting for your mother to come back. Thank you Wahyu-Hotel Manager