Goldvitel Hotel Surabaya

Explore Goldvitel Hotel Surabaya
8.6
Very Good
From 2,143 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.4

Location

8.9

Service and Facilites

8.6

People often mention about Goldvitel Hotel Surabaya
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Distance to City Center (257)
Staff Friendliness (220)
Ambiance (219)
Bedroom (215)
Bathroom (183)
Accessibility (173)
Hotel Area (163)
Room Space (159)
Surroundings (144)
Taste (144)
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Traveler Reviews Goldvitel Hotel Surabaya

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40
Customer reviews
Desi S.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
The staff is friendly, and I like it and it's comfortable. The lobby area is clean and smells good.
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Accommodation's Reply
04 Oct 2026
Dear Ms. Daisy S, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. During your stay, you described the staff as friendly and welcoming, and the lobby as clean and pleasantly scented. Your experience and your family's visit to Goldvitel Hotel Surabaya encourage us to maintain the quality of both our facilities and services. We hope you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Nugraha F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
Nice location, friendly staff and nice room.
1 people find it helpful
Accommodation's Reply
04 Oct 2026
Dear Mr Nugraha F, Thank you so much for your kind review! We are thrilled to hear that you enjoyed our nice location, friendly staff, and nice room. We always want our guests to have the best overall experience, making our place the perfect welcoming spot whether you are here for a quick transit, a relaxing stay, or just to have some fun and happy times. Your positive feedback means the world to our team! It was a pleasure having you, and we look forward to welcoming you back on your next visit. Sincerely, Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
D***o
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 day(s) ago
Quite comfortable with a view that is pleasing to the eye.
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Accommodation's Reply
30 Sep 2026
Dear D*o, We extend our warmest greetings from King Vitas Surabaya Hotel. Thank you so much for your valuable feedback, for sharing your impressions of your stay, and for giving King Vitas Surabaya Hotel the highest rating. We are delighted that we were able to provide you with a comfortable stay and beautiful views. Your and your family's wonderful stay at King Vitas Surabaya Hotel is a great encouragement to us to continue improving our facilities and services. We look forward to welcoming you back again. We are excited to see you again at King Vitas Surabaya Hotel. Thank you very much. Hari Susilo, Room Service Manager, King Vitas Surabaya Hotel
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D***o
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 day(s) ago
Got a superior room with a bathtub so it was fun 😊
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Accommodation's Reply
30 Sep 2026
Dear Mr./Mrs. Doe, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your family's experience visiting Goldvitel Hotel Surabaya inspires us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will be able to return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 day(s) ago
Overall, very welcome for transit, stay or happy happy.
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Accommodation's Reply
04 Oct 2026
Dear Mr/s Guest , Thank you so much for sharing your wonderful review! We are absolutely thrilled to hear about your overall experience with us. Whether you are here for a quick transit, a relaxing stay, or just to have some fun and happy times, we always strive to create a warm and welcoming atmosphere for everyone. Knowing that you felt that energy means the world to our team. It was a true pleasure having you as our guest, and we cannot wait to welcome you back for your next visit! Sincerely, Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 7 day(s) ago
The hotel staff was friendly, but the smoking rooms were a bit dirty due to carelessness from other smokers, including cigarette marks on the tables. Overall, the hotel's proximity to the city center is convenient, and the views from both the rooms and the rooftop bar add to its value.
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Accommodation's Reply
04 Oct 2026
Dear Mr./Ms. D*i, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave Goldvitel Hotel Surabaya during your stay with your family. Your experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of our accommodations and services. We hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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T***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Hotel staff is friendly, clean, comfortable environment.
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Accommodation's Reply
29 Sep 2026
Dear Mr./Ms. T*e, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave Goldvitel Hotel Surabaya during your stay with your family. Your experience and your family's visit to Goldvitel Hotel Surabaya have inspired us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Variqadinata S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Highly recommended, close to everywhere.
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Accommodation's Reply
26 Sep 2026
Dear Ms./Mrs. Warikadinata, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating for our Goldvitel Hotel Surabaya. Your highly positive impressions of the hotel, its convenient location, and your family's experience at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We sincerely hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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P***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff was very friendly and accommodating. Super recommended!
3 people find it helpful
Accommodation's Reply
22 Sep 2026
Dear P***g, Thank you for sharing your feedback. We are delighted that you enjoyed your stay and found our team to be welcoming and helpful. Your recommendation is greatly appreciated, and we look forward to hosting you again in the future. Sincerely, Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
Miia M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
First time, but I loved it. Complete facilities, clean, cool, and comfortable. I'll definitely come back here if I ever come back to Surabaya 😇
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1 people find it helpful
Accommodation's Reply
22 Sep 2026
Dear Ms. Mia M, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience and the excellent rating you gave our hotel. From your first impression, you appreciated the complete facilities, cleanliness, coolness, and comfort. We hope you will return to stay with us again if you visit Surabaya. 😇 The experience you and your family had during your stay at Goldvitel Hotel Surabaya motivates us to maintain the quality of both our accommodations and services. We sincerely hope you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Renata C.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The staff is very friendly, the hotel is quite comfortable, and they are very helpful in the hospitality sector.
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+2
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Accommodation's Reply
22 Sep 2026
Dear Ms. Renata See, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Surabaya. Your and your family's positive experience at Goldvitel Surabaya motivates us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Surabaya
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saiful a.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 2 week(s) ago
The receptionist was rude and unfriendly in answering customer questions. The rooms were dirty, smelly, and many of the amenities were damaged. I booked 5 rooms and only received 1 voucher to try out the hotel's amenities, like karaoke, etc. The vouchers were supposed to be based on the booking ID, not the number of rooms. Furthermore, the vouchers were a scam, as they were only good for a certain number of minutes, like 15 minutes of karaoke and 10 minutes of spa treatment. It's best to just throw the vouchers away.
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Accommodation's Reply
22 Sep 2026
Dear Mr. Saiful A., Sincerely yours, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and giving Goldvitel Hotel Surabaya an excellent rating. Your experience and your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We sincerely hope you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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P***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff was very friendly and accommodating. Super recommended!
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Accommodation's Reply
19 Sep 2026
Dear Mr/s P***g, Thank you for sharing your experience. We are incredibly proud of our team for providing friendly and accommodating service during your stay. Your recommendation means a lot to us, and we hope to host you again in the near future. Sincerely, Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya
S***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Can be repeated.... the view is also available. The minus is not soundproof but so far it's okay. Cleanliness is okay.
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1 people find it helpful
Accommodation's Reply
10 Sep 2026
Dear Mr./Ms. S*y, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including your excellent rating for Goldvitel Hotel Surabaya. Your family's experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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A***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
I stayed here out of curiosity and to celebrate my child's birthday. The superior room doesn't offer much room to move around, but the city view is beautiful. The breakfast menu isn't very varied, but it's enough to fill an empty stomach. Other hotels I've stayed in never charge for an iron, hehe. And I'm really sorry about the cake plating and taste, for 150k Rupiah it's really not worth it. In the picture, I added the candles and snowflake topper myself.
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Accommodation's Reply
10 Sep 2026
Dear Mr./Ms. A*a, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and giving Goldvitel Hotel Surabaya an excellent rating. Your family's experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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W***W
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Good place! Next time, come here again!
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2 people find it helpful
Accommodation's Reply
07 Sep 2026
Dear Mr./Ms. W*w, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave Goldvitel Hotel Surabaya during your stay with your family. Your experience at Goldvitel Hotel Surabaya has inspired us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Uly R. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
I even booked a repeat stay here because it was so comfortable. The location is very strategic. 1.2 km to the Submarine Monument, 1.3 km to Tunjangan, and other tourist attractions. There's a rooftop bar with live music every day, a club with a live DJ every day, and a VIP karaoke room. The breakfast menu is extensive and delicious. There's a wide variety of desserts, herbal drinks, and more.
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+2
1 people find it helpful
Accommodation's Reply
07 Sep 2026
Dear Ms./Mrs. Uli R.S., Sincerely yours, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave Goldvitel Hotel Surabaya during your stay with your family. Your experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Uly R. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
There's a club, a rooftop bar, and VIP karaoke. The rooms are clean and comfortable. The location is strategic. A gym and swimming pool are also available. The breakfast menu is comprehensive and delicious. There's a wide selection of food and desserts.
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+2
1 people find it helpful
Accommodation's Reply
07 Sep 2026
Dear Ms./Mrs. Uli R.S., Sincerely yours, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your experience and the excellent rating you gave Goldvitel Hotel Surabaya during your stay with your family. Your experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya
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Satifah
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Good service and okay room.
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Accommodation's Reply
02 Sep 2026
Dear Ms./Mrs. Satifah, Sincerely, Goldvitel Surabaya Hotel. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Surabaya Hotel. Your positive experience during your stay, with its excellent service, comfortable dining options, and suitable rooms, encourages us to maintain the quality of our accommodations and services. We sincerely hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Surabaya Hotel. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Surabaya Hotel
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V***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Such a beautiful trip with family in Goldvitel Hotel. Highly recommended for the next trip in Surabaya. Keep up and thank you!
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Accommodation's Reply
07 Sep 2026
Dear Mr/s V***i, Thank you so much for your wonderful review! We are absolutely thrilled to hear that you and your family had such a beautiful trip and enjoyed your stay at Goldvitel Hotel Surabaya.Your high recommendation means the world to our entire team. We always strive to provide unforgettable experiences for our guests, and knowing we succeeded for your family trip motivates us to keep up the good work.We cannot wait to welcome you and your family back for another memorable stay on your next trip to Surabaya! Salam. Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya.
Number of reviews per page
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