Grand Mercure Malang Mirama

Explore Grand Mercure Malang Mirama
9.2
Exceptional
From 1,597 reviews
Provided by travelers on
Cleanliness

9.4

Room Comfort

9.3

Meal

9.2

Location

9.2

Service and Facilites

9.2

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Bedroom (166)
Staff Friendliness (164)
Ambiance (160)
Room Space (154)
Hotel Area (150)
Bathroom (148)
Family Friendly (144)
Variety (139)
Taste (124)
Accessibility (120)
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Traveler Reviews Grand Mercure Malang Mirama

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40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
It was a great stay. The amenities are complete, the breakfast menu is varied and delicious, and the staff is very friendly. Enjoyed your family vacation here. Recommended 👍
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2 people find it helpful
Accommodation's Reply
30 Aug 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama
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R***i
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10.0
/10
Reviewed 1 week(s) ago
The room facilities and comfort are very well maintained and there is easy access to anywhere.
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1 people find it helpful
Accommodation's Reply
30 Aug 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama
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A***a
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10.0
/10
Reviewed 1 week(s) ago
The best!! Fast check-in, lots of kid-friendly amenities, spacious rooms, and delicious food.
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Accommodation's Reply
30 Aug 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama
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S***a
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Staycation
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8.7
/10
Reviewed 2 week(s) ago
The staff was very helpful and friendly.
1 people find it helpful
Accommodation's Reply
30 Aug 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama
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Diniati O.
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9.4
/10
Reviewed 2 week(s) ago
The room service was great, but I think the breakfast wasn't up to par for a 5-star hotel, just okay. Hopefully, the breakfast food will improve in terms of taste and texture. The croissant I ate earlier felt like it wasn't fresh.
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Accommodation's Reply
30 Aug 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continuously provide the best service to all our guests. We have received your feedback in many areas and will review and improve accordingly. Thank you for sharing. We hope to welcome you back again in the near future and provide you with a similarly memorable stay. Thank you for your trust. Thank you. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group of Hotels, Mercure Surabaya, Grand Mirama
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.0
/10
Reviewed 2 week(s) ago
The room is spacious enough. I've stayed here several times, but this time without breakfast because I felt it wasn't enough, even though there was quite a lot of variety. The AC in the room can't be adjusted to the desired temperature, or even turned off. The toilet flushing is also problematic, perhaps in need of improvement. The location is quite far from the city if you want to eat. Many children's activities are paid.
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Accommodation's Reply
30 Aug 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team as we continuously strive to provide the best possible service to all our guests. We have received your feedback in many areas and will review and improve accordingly. Thank you for sharing. We hope to welcome you back again in the near future and provide you with a similarly memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group of Hotels, Mercure Surabaya, Grand Mirama
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R***i
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8.5
/10
Reviewed 2 week(s) ago
Good poll, never disappointed. Want to go there again.
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Accommodation's Reply
30 Aug 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya, Grand Mirama
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Lauw M. E.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Everything's okay, keep it up. May you continue to be successful.
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Accommodation's Reply
30 Aug 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama
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E***k
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9.7
/10
Reviewed 3 week(s) ago
The staff was friendly, the room is also very nice and quite big. Will come back again for sure.
1 people find it helpful
Accommodation's Reply
30 Aug 2026
Dear Sugeng Enjing, we sincerely thank you for sharing your valuable feedback on your stay at the Grand Mercure Malang Miramar. We are delighted to hear that you enjoyed your time at our hotel. Your valuable review and compliments are a great source of motivation for our entire team to provide the best service. We look forward to seeing you again soon to ensure you have a satisfying stay. Thank you for trusting and choosing our hotel. Sincerely, Sugito Adi. Grand Mercure Malang Miramar, General Manager, Mercure Surabaya Grand Miramar.
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O***a
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Leisure
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10.0
/10
Reviewed 4 week(s) ago
very satisfying staying here.. with all the facilities.
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Accommodation's Reply
30 Aug 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama
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O***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It was a great stay here.
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Accommodation's Reply
30 Aug 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama Hotel. We are delighted to know that you had a pleasant time at our hotel. Your comments and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the future and provide you with a similarly excellent stay experience. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Hotel, Mercure Surabaya Grand Mirama
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O***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Overall, I have no regrets staying here. The staff are friendly and helpful. The rooms are clean and spacious. There's a jogging track. The food is varied. Overall, it's really great.
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Accommodation's Reply
30 Aug 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama
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Fahd P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Favorite hotel in Malang, always come here every time I visit my children in Malang.
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Accommodation's Reply
30 Aug 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama
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R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Highly recommended, especially for children.
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Accommodation's Reply
03 Aug 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama
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Ilham N. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The hotel is very nice and comfortable, only the breakfast choices are not very varied.
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Accommodation's Reply
03 Aug 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya, Grand Mirama
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R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
It was a great stay at the Grand Mercure Malang. It was comfortable, clean, and our room was upgraded to an Executive Suite. Thank you, Grand Mercure ⭐⭐⭐⭐⭐
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Accommodation's Reply
03 Aug 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya, Grand Mirama
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Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Comfortable atmosphere. Comfortable bed, doesn't leave your back aching after sleeping.
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1 people find it helpful
Accommodation's Reply
03 Aug 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama
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J***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel is very nice and clean. There are plenty of activities to do inside, such as photography, clay crafts, and more, with the kids. The food is delicious and varied. The staff is friendly. The sports facilities are also good, and the swimming pool is clean.
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Accommodation's Reply
03 Aug 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama
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One M. G.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Good hotel to stay with family, kids friendly.
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Accommodation's Reply
27 Jul 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama
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leslie s.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
One of the best hotels in Malang.
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Accommodation's Reply
27 Jul 2026
Dear Mr. Sukeng Engjing, Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to know that you enjoyed your stay with us. Your review and compliments are a great inspiration to our entire team to continue providing the best service to all our guests. We hope to welcome you back again in the near future and provide you with another memorable stay. Thank you for your trust. Sincerely, Sugito Athi, General Manager, Grand Mercure Malang Mirama Group, Mercure Surabaya Grand Mirama
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Number of reviews per page
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