Parking is limited, so valet parking is used, and the car is scratched and the paint is peeling. There are dirt marks on the second-row seats.

Parking space is limited, must use valet.

The hotel was nice overall. The room was clean and comfortable, the bed was great, and the staff were very friendly and helpful. It’s also definitely kids-friendly and family-friendly. However, the bathroom amenities could use some improvement. The towels didn’t absorb water very well, which was quite disappointing for a hotel under Mercure/Accor. The hairdryer also felt very outdated and overheated extremely quickly, making it difficult to use without worrying about damaging my hair. Overall, we had a pleasant stay, but I hope the bathroom facilities and amenities can be improved to match the standards expected from a Mercure Accor hotel.

Central location, clean, comfortable and tidy rooms, close to everywhere.

Friendly staff, clean and aesthetic rooms, varied breakfast menu.

What a great experience, and also the staff really friendly and helpful. Will stay here again next time. Thank you.

It's very comfortable to stay here, the staff are friendly, the rooms are clean and fragrant, and the food menu is delicious.

Recommended for staying overnight for work or family reasons

Clean and comfortable rooms. Strategic location

Very clean, close to everywhere so it's nice

Overall, it was okay. Although there were some small red ants crawling around the sink, they weren't bothersome. The room wasn't very soundproof. Otherwise, I was satisfied.

The room was comfortable, with all the amenities functioning well. However, I think the towels are due for an update, as they're no longer pure white. The food was varied and delicious. The hotel staff was friendly and responsive, and check-in and check-out were quick.

A very memorable experience staying with the family.

A hotel that always leaves you wanting more. Thank you Mercure for the excellent service.

For my first time staying at a Mercure, it was very clean and had a comfortable atmosphere. It's worth checking out, and I'll definitely repurchase again next time. Unfortunately, the swimming pool needs attention, as there's still sand on the ground floor. Breakfast was quite comprehensive and tasty, and there were board games to keep you entertained if you get bored.

So happy, clean room, good breakfast, and helpful receptionist.

usually the staff or security will help us to take out our luggage from the Car, this hotel different :)

I had the intention of staying not far away and tried a 4-star hotel near my house, but it turned out not to suit me. It seemed inappropriate for a 4-star hotel. The 10-floor corridors smelled bad, there was no typical hotel fragrance, and it was uncomfortable. The breakfast variety was standard hotel standard. The only main buffet meal that day was bland and not very tasty. The only impressive thing was the pool on the top floor, so I could enjoy the city view while swimming. Honestly, I will not stay here again.

All good, but the room size is a bit cramped, bumping here and there.

for the room is good but for the receptionist is lacking, I asked for room cleaning service when my family and I left the hotel in the afternoon and returned to the room at 7 pm the room was not cleaned even though I had ordered it at the receptionist to be cleaned. I called to have it cleaned I waited for the housekeeping but they didn't come. a bit disappointed so I stayed even though I stayed 2 nights at Mercure Cikokol Tangerang.