8.2
Very Good
From 266 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.0

Meal

7.7

Location

8.2

Service and Facilites

8.2

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Traveler Reviews Smart Room at Sentul Tower Apartement

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40
Customer reviews
A***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 64 week(s) ago
Bad service ever! Udh tau mau CO jam 12 tapi staff ga standby buat tuker kunci and ktp + stamp karcis parkir, disuruh nunggu tp gatau estimasi nya brp lama, alhasil nunggu sampe 13.30 dan baru dikabarin kalo bakal sampe jam 14.00? Yg bnr aja dikira gaada keperluan lain? OK lah kalo mereka ngaku salah dan say sorry, tapi ini bnr2 no etika 🤧 thk you next, gak lagi, skip bgt.
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Theresya p
icon-origin-TRAVELOKA
5.4
/10
Reviewed 67 week(s) ago
Semua fasilitas kamar dan mandi sangat buruk.
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khairul
icon-origin-TRAVELOKA
5.7
/10
Reviewed 67 week(s) ago
Kamar jelek tidak sama di poto gak ada air panas mau cek-in lama nunggu.
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BUDIMAN S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 71 week(s) ago
Kamarnya bersih dan recommended.
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Budi T.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 71 week(s) ago
Uang deposit belum dikembalikan saat check out dan petugas yang menerima uang deposit tak datang.
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Accommodation's Reply
26 Feb 2024
Dear Mr Budi, Thank you for staying at our apartment, we apologize for the inconvenience caused by this incident. Regarding deposits, you can contact our admin, after checking that the unit is safe, we will immediately return the deposit. And we have confirmed to the relevant team that we have returned your deposit. That is what we convey, and we are waiting for your next arrival. Thank you, Smart Room Admin.
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Ajeng I.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 72 week(s) ago
Bath room very dirty, towel it ' s smell, 🙏.
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Accommodation's Reply
26 Feb 2024
Dear Ajeng Intan, Thank you for staying at our apartment, sorry for the inconvenience caused. We will always improve the performance of our team for the comfort of the guests who stay. In this case, we have conveyed it to the relevant team so that it can be repaired immediately. We are waiting for your next visit and we will ensure that the same incident will not happen again. Thank you, Admin.
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Momowi
icon-origin-TRAVELOKA
4.8
/10
Reviewed 73 week(s) ago
Kamar sangat jelek, sangat berbeda dengan gambar. Tidak ada wifi, kasur nya rapuh. Parkir dihitung 3rb / jam jadi kalo nginep 24 jam berarti 3rb x 24 hahaha. Sangat tidak rekomen
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Grace E. B.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 75 week(s) ago
Kurang bersih lantai, bantal dan kasur kurang layak. Air panas kamar mandi tidak ada.
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Gilang Gilang
icon-origin-TRAVELOKA
5.5
/10
Reviewed 78 week(s) ago
The bathroom smells bad and dirty, only 1 towel and smells bad, the bed is fragile.
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Herlin p.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 79 week(s) ago
I didn't get the facilities available at Traveloka in my room order, such as water not being available and the AC not being cold, what's more, the TV remote was broken. Very dissapointed
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Nabila S. F. A.
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9.7
/10
Reviewed 80 week(s) ago
Highly recommended and totally worth it😊
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2 people find it helpful
Fathan
icon-origin-TRAVELOKA
8.5
/10
Reviewed 126 week(s) ago
It's a bit difficult when checking in because no one picks up so you have to wait a while. For okay rooms but limited electricity capacity, when the hairdryer plug had time to go down. For apartment parking, it's 3,000 per hour for cars, for visitors, you can ask for a stamp from the room provider, so you'll only be charged a maximum of 15,000.
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4 people find it helpful
Fitri K. S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 126 week(s) ago
The toilet is clean like in a hotel and doesn't smell, the water heater works well, the room smells clean, the bathroom headlamp is not there (read from previous reviews it's also the same) but it's helped by the bright room lights, and there are also lots of places to eat around, minus the mattress, it's like a boat. Oh yes, stay 1 night, a maximum of 15,000 parking because I had to pay another 12,000. Prepare a deposit of 100 thousand. If I go to Bogor, I will stay here again.
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1 people find it helpful
Yuliawatty
icon-origin-TRAVELOKA
9.7
/10
Reviewed 127 week(s) ago
The room is clean and the service is good.
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3 people find it helpful
Clarasati A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 128 week(s) ago
According to the price, just normal.
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Viona o.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 131 week(s) ago
The service is very cooperative.
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Desiliana
icon-origin-TRAVELOKA
8.8
/10
Reviewed 132 week(s) ago
The key delivery is fast, the security guard on duty is also friendly. But yesterday I got a room that wasn't comfortable because there was a dead light.
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3 people find it helpful
Suci A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 133 week(s) ago
Spreinya kurang bersih, yang lainya sudah oke.
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Arifin
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9.7
/10
Reviewed 134 week(s) ago
Comfortable place & very good service.
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1 people find it helpful
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Rudi I.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 135 week(s) ago
The facilities are not okay. Just the same class as an apartment, only 1 towel, no soap, no toothpaste. Just don't get water. 🤦.
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2 people find it helpful
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