It's quite okay, maybe cleanliness could be maintained better.

The staff helped me move rooms when I couldn't handle my luggage due to activities outside. The mountain views are soothing, and the air is clean, creating a sense of comfort and tranquility. I hope to return again.

A clean, comfortable hotel. Another excellent service: We left something behind at checkout, and only realized it when we arrived home. We took the initiative to chat with the admin to ask if they could send it. Beyond expectations, all our belongings were delivered to Sragen without a trace. Excellent service from Horison Trunojoyo Batu Malang.

This was my first time staying here. Initially, my husband was made to wait for a luggage cart in the basement elevator until I finished checking in and had time to wait in the lobby. Finally, my husband carried his own luggage to the lobby. However, as we were about to head to the elevator to go up to our room, an employee approached us to help us carry our luggage without a trolley. We also had to wait quite a long time for dinner at the restaurant, even though we had ordered soto, which usually doesn't take long to be served. We weren't allowed to borrow a baby chair for the room. The children's play area was also poorly maintained, with many things like the ball pit fence, rocking horse, and Lego pieces broken. The playground should have been safe for children, but it was a bit worrying. The broken Lego pieces were sharp, and the plastic bottom of the rocking horse was loose. The swimming pool area was very difficult to reach because it was a long walk from the elevator and seemed remote. But in terms of comfort, the hotel was very comfortable to sleep in, the room was clean, the mattress was soft, everything was good, and we really enjoyed our stay in the room. Some of the staff were also very friendly, kind, polite, and very helpful. Maybe there are just a few that are understaffed. And one more thing, if possible, maintain the baby chairs in restaurants. Yesterday, I got a baby chair with wobbly legs because a part was loose. There are only a few photos, but they all match the description.

The hotel staff was friendly and very helpful upon check-in.

Sorry, but I don't think I'll be bringing my family to stay here again. The service is terrible and rude. The first day, my child wasn't asked to pay for breakfast, but the second day, he was. Even though the first day, when I wanted to have breakfast, they also asked how many people were there, and I said 3 people, one of whom was a child. I got a room with curtains that couldn't be opened, so it was dark. Dusty. The toilet was hard to flush, with very little water coming out. It really put me off. The only good thing was the view, and even that was helped by the fact that it was in Batu. Oh yeah, the swimming pool was also dirty, with no shower area.

The hospitality is the best, the best while staying here.

The FO lady is informative, the motorbike is parked far inside 😬

Staying at Horison was comfortable, especially for the price of 298. I never expected to get that price.

Everything was fine. However, at the restaurant, the food was separated, and it was quite an effort to get it; you had to go up or down.

The staff are ok, quick, just a shame the pillows smell, cleanliness is a bit lacking, so far so good, only the cleanliness of the pillows is really lacking.

Overall, I recommend it. The rooms are very comfortable and clean. Easy access to everything. The food is top-notch, and the price is excellent. 😘💕

The experience of staying at a hotel that is quite comfortable and standard, with affordable prices, still getting maximum service.

Comfortable and quiet, big rooms, super food

Good, great. I'll come back here sometime.

The hotel is good, with a strategic location, friendly service, next time I go to Baru again I will stay here again

The best, spacious rooms & the ambiance is so good that you don't want to leave. The hotel food is also excellent & complete, from appetizers to main courses. The view is also directly on the mountain.

The staff are very friendly, and they guide you through every parking lot. The service is friendly.

The staff are friendly... I have stayed here several times and only stayed for a few hours but the service was very pleasant... The cleanliness of the room is also excellent... It seems to always be the hotel of choice when I stop by Batu once a month.

Previously, every time I stayed here, the deluxe rooms always had windows facing outside, but this last time I got a window facing inside the building. Before checking in, I requested to be moved to an outside room, but they said they couldn't, saying they were suite-type rooms. But when I left the room, someone opened the door and passed the outside room. It turned out to be a deluxe room too. 😅