Overall Ratings & Reviews Dhika Serenity Surabaya

Thank you for sharing your review and pleasant experience with us. We are glad that you received good service from our staff, this review certainly motivates us to provide the best service in the future. See you again!

Thank you for sharing your experience here. See you next time!

Thank you for sharing your valuable experience, we are glad to be a part of your enjoyable security, and this positive review will be a great motivation for our team. See you next time!

Thank you very much for your positive review and perfect rating! We are glad to hear that you felt comfortable during your stay and received the best service from our staff. We have noted your feedback about insects in the room and will follow up immediately to prevent it from happening in the future. We look forward to welcoming you back to Dhika Serenity Surabaya ☺️

We are truly sorry that we have not been able to provide you with a satisfactory experience. Thank you for conveying this, We understand that guest satisfaction is our top priority. We apologize for the lack of information and communication from us. Regarding the absence of staff at check out time, we will evaluate it seriously so that similar things will not happen again. We hope that you will be willing to return in the future, so that we can show you the improvements and services that you truly deserve.

Thank you for your great review and rating! We are glad to know that you had a fast check-in experience and were greeted by our friendly receptionist. We will continue to strive to provide the best service for every visit. See you soon! ☺️

Dear Mr./Mrs. A*n, Thank you for staying with us and for leaving a review of your experience. We sincerely apologize for the unpleasant experience during your stay, especially regarding the leak incident that caused damage to your laptop. We understand how important personal electronics are to our guests, and we deeply regret that this happened. We have followed up on this incident by immediately repairing the leaking pipe to prevent similar incidents in the future. We are also committed to improving our procedures to provide greater comfort and safety for all our guests. Once again, we apologize for the inconvenience you experienced, and we appreciate your willingness to provide us with feedback.

Hello dhika fans, thank you for taking the time to share your stay experience with us. We apologize for the obstacles you experienced during your stay, we will fix it for the future. We will convey your review to the Dhika Team as motivation in providing better service. We look forward to your and your family's next visit by providing another extraordinary experience. Warm greetings dhika management hotel surabaya.

Hello dhika fans, thank you for taking the time to share your experience of staying with us. We are very happy that you are very satisfied with the service we provide and it meets your expectations. We will convey your review to the Dhika Team as motivation to provide better service. We look forward to your and your family's next visit by providing another extraordinary experience. Warm greeting dhika management hotel surabaya.

Hello dhika fans, thank you for taking the time to share your experience of staying with us. We apologize for the problems you experienced during your stay, we will fix it. We will convey your review to the Dhika Team as motivation to provide better service. We look forward to your and your family's next visit by providing another extraordinary experience. Warm greeting dhika management hotel surabaya.

Hello dhika fans, thank you for taking the time to share your experience of staying with us. We are very happy that you are very satisfied with the service we provide and it meets your expectations. We will convey your review to the Dhika Team as motivation to provide better service. We look forward to your and your family's next visit by providing another extraordinary experience. Warm greeting dhika management hotel surabaya.

Hello dhika fans, thank you for taking the time to share your experience of staying with us. We apologize for the problems you experienced during your stay, we will fix it. We will convey your review to the Dhika Team as motivation to provide better service. We look forward to your and your family's next visit by providing another extraordinary experience. Warm greeting dhika management hotel surabaya.

Hello dhika fans, thank you for taking the time to share your experience of staying with us. We are very happy that you are very satisfied with the service we provide and it meets your expectations. We will convey your review to the Dhika Team as motivation to provide better service. We look forward to your and your family's next visit by providing another extraordinary experience. Warm greeting dhika management hotel surabaya.

Hello dhika fans, thank you for taking the time to share your experience of staying with us. We are very happy that you are very satisfied with the service we provide and it meets your expectations. We will convey your review to the Dhika Team as motivation to provide better service. We look forward to your and your family's next visit by providing another extraordinary experience. Warm greeting dhika management hotel surabaya.

Hello dhika fans, thank you for taking the time to share your experience of staying with us. We apologize for the problems you experienced during your stay, we will fix it. We will convey your review to the Dhika Team as motivation to provide better service. We look forward to your and your family's next visit by providing another extraordinary experience. Warm greeting dhika management hotel surabaya.