Very disappointing - Unprofessional service and poor problem handling.
I was extremely disappointed with my booking experience and service at the Ocean Beach Hotel for a Deluxe City View room (stay period July 8–10, 2026).
The main issue that was very disturbing was the transaction procedure and the response from hotel management. The hotel immediately deducted the full amount from my credit card balance well before check-in, even though the usual procedure in the hotel industry is only a temporary hold (pre-authorization).
When I attempted to confirm this, the hotel service was completely uncooperative and instead shifted the responsibility to the booking agent without providing a solution or adequate assistance. The lack of concern and poor communication from staff/management made this experience extremely unpleasant. Highly not recommended for guests who expect payment transparency and responsive service.