9.3
Exceptional
From 38 reviews
Provided by travelers on
Cleanliness
9.6
Room Comfort
9.5
Meal
8.9
Location
9.0
Service and Facilites
9.4
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Traveler Reviews Fraser Residence Hanoi
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40
Customer reviews
H***h
6.9
/10
Reviewed 28 week(s) ago
No attentive staff
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Accommodation's Reply
09 Dec 2024
Dear Valued Guest,
Thank you for taking the time to share your feedback. We are truly sorry to hear that our service did not meet your expectations. Providing attentive and thoughtful service is a priority for us, and we regret that we fell short during your stay.
To help us improve and address this issue effectively, could you please share more details about your experience? Your input will assist us in identifying areas for improvement and ensuring a better experience for all our guests.
We sincerely hope to have the opportunity to welcome you back and provide you with the high level of service you deserve.
NH
Nht H. T. M.
10.0
/10
Reviewed 48 week(s) ago
Receptionist Nhung is super cute and friendly, working here in Hanoi is the best! Recommended!
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ab
ann b.
8.5
/10
Reviewed 104 week(s) ago
New hotel, clean. Nvien is friendly and enthusiastic. Will definitely be back.
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SE
Stevanus E.
9.4
/10
Reviewed 120 week(s) ago
The facility is still new so nothing to complain about. Just only maybe it 's quite far to the center of city.
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DR
Devi R. N.
9.7
/10
Reviewed 134 week(s) ago
Nice hotel, very clean, hotel staff are also responsive and friendly.
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KK
Kenny K.
9.4
/10
Reviewed 136 week(s) ago
The room was very spacious, modern and clean. Almost anything you need, the room has it. Super professional and friendly staff. Mostly foreigners rent here. Very pleased with the experience here.
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Yesaya
9.7
/10
Reviewed 147 week(s) ago
Hotel yang sangat bagus, fasilitas dalam kamar sangat lengkap dan bersih, pelayanan receiptionis sangat ramah dan sangat membantu. Terima kasih Fraser Residence.
1 people find it helpful
Accommodation's Reply
29 Aug 2022
Dear Mr. Yesaya,
Thank you for taking the time to share the review on your recent stay at Fraser Residence Hanoi.
We are so glad to hear that overall, you enjoyed your stay with us. At Fraser Residence Hanoi, we aims to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. Your kind words were such a great encouragement for our team to dedicate more and more in the seek of winning guests' satisfactions.
We look forward to welcoming you back to our hotel in the future.
Sincerely,
Sunny Tan
General Manager
BT
Bui T. T. D.
8.5
/10
Reviewed 148 week(s) ago
Dịch vụ tốt, nhân viên chu đáo nhiệt tình, đồ ăn rất ngon
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Accommodation's Reply
19 Aug 2022
Dear Ms Duong,
Thank you very much for taking the time to share your experience at Fraser Residence Hanoi. At Fraser Residence Hanoi, we always want to bring the most memorable experiences to each customer and we are happy that the space and service here have met your expectations.
Looking forward to welcoming you in the next time.
Best regards,
Sunny Tan
General Manager | Fraser Residence Hanoi
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bp
bac p.
10.0
/10
Reviewed 152 week(s) ago
Nice room, clean, good service, staff from security guard to reception are polite, dedicated support
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2 people find it helpful
Accommodation's Reply
22 Jul 2022
Dear Mr Pham,
Thank you very much for taking the time to comment on your experience at Fraser Residence Hanoi.
At Fraser Residence Hanoi, we always aim to bring the most memorable experiences to each customer and we are delighted that the service and standards here have met your expectations.
We look forward to welcoming you on future occasions.
Best regards,
Sunny Tan
General Manager | Fraser Residence Hanoi
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Le Thi M. H.
10.0
/10
Reviewed 153 week(s) ago
Reasonable price, worthy of good service. Beautiful scenery, staff has a great attitude
1 people find it helpful
Accommodation's Reply
15 Jul 2022
Dear Ms Le Hoa,
Thank you for taking the time to write us a review of your recent experience at Fraser Residence Hanoi.
We are glad that you had an enjoyable time with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations.
We look forward to welcoming you back to our hotel in the future.
Sincerely,
Sunny Tan
General Manager
AT
ACTE T.
9.4
/10
Reviewed 159 week(s) ago
Excellent service. Friendly staff.
1 people find it helpful
TT
Thi T. T. N.
9.7
/10
Reviewed 160 week(s) ago
Clean rooms, fine furniture, fragrant towels and bedding, enthusiastic and pleasant staff from the housekeeping to the front desk, restaurant staff, each cleaning service does not have a shower 😄. However, still vote 5 * for Fraser Residence
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