Traveloka (1,341)
Other sources (34)
9.1
Exceptional
From 1,341 reviews
Provided by travelers on
Cleanliness
9.3
Room Comfort
9.2
Meal
9.1
Location
9.3
Service and Facilites
9.3
People often mention about Episode Gading Serpong
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Staff Friendliness (147)
Bedroom (138)
Ambiance (137)
Taste (123)
Variety (120)
Bathroom (119)
Room Space (114)
Accessibility (110)
Family Friendly (110)
Hotel Area (110)
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Traveler Reviews Episode Gading Serpong
Number of reviews per page
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40
Customer reviews
a***g
10.0
/10
Reviewed 2 day(s) ago
Very good, cool facilities, very satisfied staying here
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N***y
Leisure
8.5
/10
Reviewed 4 day(s) ago
Friendly staff. Amazing room, clean, tidy and beautiful 👍
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Accommodation's Reply
15 Jun 2025
Dear Sir/Madam, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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R***a
Staycation
9.3
/10
Reviewed 1 week(s) ago
I booked a non-smoking family room, but unfortunately when I entered, the room smelled. Other facilities are quite satisfactory.
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Accommodation's Reply
12 Jun 2025
Dear Sir/Madam, Thank you for staying at Episode Gading Serpong and taking the time to provide a review. We apologize for the inconvenience you experienced regarding the aroma in your non-smoking family room. Your feedback means a lot to us and we will follow up with the housekeeping team to ensure that similar incidents do not occur in the future. We are glad to know that the other facilities were quite satisfactory for you. Hopefully we will still be given the opportunity to welcome you back with a more comfortable experience in the future. Warm regards, Muhamad Viktor a sin. General Manager
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HT
Hariadi T.
Leisure
10.0
/10
Reviewed 2 week(s) ago
I love this hotel. The lobby is not on the 1st floor..unique..😆😃
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Accommodation's Reply
06 Jun 2025
Dear Mr. hariadi,,
Thank you for your great review of Hotel Episode Gading Serpong! We are glad that you enjoyed your stay with us and We hope to see you again very soon.
Sincerely,
Muhamad Viktor A Sin
General Manager
C
Christina
10.0
/10
Reviewed 2 week(s) ago
For the staff, all are friendly and responsive..
For the room, it is clean and quite big. I chose executive because it has a bathtub for soaking
For breakfast, there are many choices…
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Accommodation's Reply
06 Jun 2025
Dear Mrs. Christina, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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M***e
Transit
8.8
/10
Reviewed 3 week(s) ago
I really want to come back again, the security and all the staff are very helpful.
It's just a shame that there is not enough parking space, it's very difficult to get a parking spot.
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Accommodation's Reply
02 Jun 2025
Dear Sir/Madam, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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SI
Siska I. H.
Staycation
9.4
/10
Reviewed 3 week(s) ago
The staff was friendly, making it easy for us to check in and check out.
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1 people find it helpful
Accommodation's Reply
30 May 2025
Dear Mrs. Siska, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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A***s
8.5
/10
Reviewed 4 week(s) ago
Great, thank you very much for the experience.
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Accommodation's Reply
24 May 2025
Dear Sir/Madam, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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Yohana P. N.
Leisure
9.1
/10
Reviewed 4 week(s) ago
The place is clean, super fragrant, the staff is nice and friendly. Thank you very much yaaa…
Soon want to come back here again insyaAllah
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+4
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Accommodation's Reply
24 May 2025
Dear Mrs. Yohana P. N, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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r***a
Staycation
9.3
/10
Reviewed 4 week(s) ago
The friendly attitude of the hotel staff when I checked in made my heart very happy.
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Accommodation's Reply
24 May 2025
Dear Sir/Madam, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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S***a
8.8
/10
Reviewed 5 week(s) ago
The hotel is really nice, and it's quite an enjoyable experience. But due to my lack of confirmation to the hotel before, I need to upgrade the room that I booked to a Junior Suite, because the room that I booked is not available for an extra additional bed. If you need an extra mattress like I do, better confirm with the hotel first.
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Accommodation's Reply
15 May 2025
Dear Mr/Madam,
We’re glad to hear that you had an enjoyable stay at Episode Gading Serpong. We apologize for the inconvenience caused by the room upgrade and the unavailability of the extra bed in your initially booked room. We truly appreciate your feedback, and as you mentioned, confirming extra bed requests in advance is always a good idea to ensure availability.
We hope to have the pleasure of welcoming you back for a more seamless stay in the future. Thank you again for your understanding!
Best regards,
Muhamad Viktor A Sin
General Manager
t***a
9.6
/10
Reviewed 5 week(s) ago
Breakfast chaos, waiting list and many food supplies are running out.
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1 people find it helpful
Accommodation's Reply
16 May 2025
Dear Sir/Madam, Thank you for taking the time to give us a review. We apologize for the inconvenience you experienced during breakfast, especially regarding the long queue, waiting time, and limited food availability. Your feedback is very valuable to us, and we will immediately evaluate and make improvements so that similar experiences do not happen again in the future. We hope to welcome you back with better service. Best regards, Muhamad Viktor a sin. General Manager
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Bayu s. R. M.
Staycation
9.4
/10
Reviewed 5 week(s) ago
breakfast many choices. kids friendly
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1 people find it helpful
Accommodation's Reply
16 May 2025
Dear Mr. Bayu, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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D
Dittoradityo
Staycation
9.6
/10
Reviewed 5 week(s) ago
Comfy for a short escape, reachable! But not for the pool in the weekend because the space isn't big enough.
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Accommodation's Reply
15 May 2025
Dear Mr. Dittoradityo,
Thank you for sharing your feedback!
We’re glad to hear that you found Episode Gading Serpong comfortable for a short escape and enjoyed the accessibility of our location. We truly appreciate your comments regarding the pool space during weekends, and we’ll definitely take this into consideration for future improvements.
We hope to welcome you back for another relaxing stay soon!
Best regards,
Muhamad Viktor A Sin
General Manager
IS
Irena S. S.
Staycation
10.0
/10
Reviewed 6 week(s) ago
Last January, I tried a staycation at JHL SOLITAIRE and on May 3rd, I tried the one next door, EPISODE HOTEL, which turned out to be a group
Honestly, I am very satisfied to be able to staycation here
The service is very good, starting from the security, receptionist, and other staff, all of them are very kind and friendly
The room is very spacious and clean
The food is also very delicious, all delicious👍🏻
Soon I will come back for a staycation here☺️
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+2
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Accommodation's Reply
08 May 2025
Dear Ms. Irena S. S, Thank you very much for sharing your staycation experience at Episode Gading Serpong! We are very happy to know that your visit this time gave a pleasant impression. It is great to hear that you are satisfied with the service from our entire team—from security, reception, to other staff. We believe that friendliness and attention to detail are the keys to a memorable stay experience. We also really appreciate your appreciation for the cleanliness of our rooms and the taste of our food. Your review is a great motivation for us to continue to provide the best service for every guest. We look forward to welcoming you back soon. See you at Episode Gading Serpong! Warm regards, Muhamad Viktor a sin. General Manager
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T***s
Staycation
8.8
/10
Reviewed 7 week(s) ago
comfortable rooms, clean bathrooms, access to many fast food restaurants and near Summarecon Mall Serpong, there is a playground for children.
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2 people find it helpful
Accommodation's Reply
08 May 2025
Dear Sir/Madam, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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A***a
9.7
/10
Reviewed 7 week(s) ago
comfortable cool friendly clean want to go back LG here
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Accommodation's Reply
08 May 2025
Dear Sir/Madam, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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S***a
10.0
/10
Reviewed 8 week(s) ago
I love staying here
The service is very good
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1 people find it helpful
Accommodation's Reply
08 May 2025
Dear Sir/Madam, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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S***.
Transit
10.0
/10
Reviewed 9 week(s) ago
What a night...super satisfied!
+2
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Accommodation's Reply
08 May 2025
Dear Sir/Madam, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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D***i
Leisure
10.0
/10
Reviewed 9 week(s) ago
Strategic location, clean, and all the staff are friendly.
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Accommodation's Reply
08 May 2025
Dear Sir/Madam, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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Number of reviews per page
20
40
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