The AC in our room didn’t work. We got moved to another room, that es every inconvenient after we were already we all our stuff put away

Desayuno variado. Me quedan a deber en la calidad del café

Great staff. Convenient location. Shops and restaurants nearby. Ample parking. Rooms were clean and comfortable. Were greeted with a bucket of Cava in our room

Super close restaurants, check in was nice and easy and staff was super nice and helpful

The staff was great and they did a great job with cleaning my room. The room service menu was good and was easy to order from. Overall great experience. I will be visiting again soon!

Nice room, very clean, silent and nice staff

Excellent stay. Great location. Room was clean and nicely decorated. The staff at the reception were extremely helpful. I really enjoyed my stay in Sevilla. Thank you

Excelente servicio

The hotel is clean and quiet, the receptionists very helpful and polite.

Nos encanto! Todo perfecto!! La ubicacion, el servicio, la gente, la lompieza. Todo super

excellent staff spotless every day brilliant stafff were super helpful including ensuring my medicine was taken to my room on arrival

Nice

Exceptional customer service!

Fantastic!

Air cond not in function for winter

todo excelente

This is a complete bait and switch. I did not get the room I reserved. Instead, I was put in a handicap-accessible (felt more like a hospital than a 4 start hotel) "interior room" with zero natural light. I've only heard of interior rooms on a cruise ship, not a hotel. When I checked in, the woman at the front desk apologized and told me that they had no other rooms that night, but I could move to the correct room the following night. The next day I was told that I could not move. Both the property and hotels.com acknowledged that it was not the room I booked, but neither did anything to help me. From the hotel, "We know this isn't the room you reserved, but we are fully booked and it's all we. have." From Hotels.com, "We cannot get a hold of the property. There's nothing we can do but offer you small coupon for next time." I checked to see if they were actually fully booked and they were still selling the room I purchased on Hotels.com. It's clear that they are using hotels.com to sell the absolute worst rooms to hotels.com customers - the ones that they cannot sell to their direct customers. And then, they refuse to answer the phone when hotels.com tries to speak with them. *for context, the photo of the room was taken at 11am, not in the middle of the night like it appears.

Super luxurious room, nice hotel, perfect location… to include breakfast would have been too expensive so I skipped it. A little no frills when it comes to amenities. The gym was basically unusable with very little equipment, no pool… but if you just need a room in a perfect location that stands out in terms of quality and a bit on the luxury side, with towel warmers and lots of other features, this place is a winner. Excellent in every way.

our new home in seville. Thank you all

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