8.6
Very Good
From 387 reviews
Cleanliness

9.0

Room Comfort

8.2

Service and Facilites

9.0

Traveler Reviews Hotel Gillow

Number of reviews per page
20
40
Top reviews
Salina
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Breakfast was
Edward
icon-with Friends
with Friends
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Rooms were pretty decent. The comforter needed to be replaced, which they took care of (I never use hotel comforters anyway). The breakfast was good (simple and not fancy, but a good start to the morning) and the availability of drinking water was quite good. The area is questionable at times and beautiful at times. Beautiful buildings, churches, and restaurants mixed in with some unsavory crowds, but that's not necessarily the hotels fault, however someone shopping for a hotel should be aware. I would compare this to a budget hotel with upside, but the location in the historical district is good if that's where you are aiming to stay.
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Herve
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Friendly staff. First room was spacious but too loud from the bar across the street. We did not sleep the first night. They offered us several other rooms even with balcony at the same price to choose from. ONLY the INTERIOR (room not facing the street) would work for us, and it did! Recommend not to preorder the breakfast. Food is mediocre. Preordered breakfast is very limited. A breakfast buffet would have been nice. They have a nice coffee shop for premium coffee lovers. Location is very convenient, walkable to many iconic sites for first time visitors.
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Gabriela
icon-with Children
with Children
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

I don’t like the breakfast, they say the breakfast instead in the pay of the room and we have to pay for two years old because they don’t include. the room phone doesn’t work, the dryer doesn’t work neither. I like they clean and organize very well.
GRACIELA
icon-
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

It was well located in historic center. The property just needs updating. Ive stayed at other properties in same area that are old buildings but remodeled and are great. I gave this a try but not returning.
Gianni
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Ask for a room on the 6th floor with a balcony you won’t regret it. Room 603 is where we stayed and we had a blast on the balcony. Everyone was friendly and it was very safe.
Melissa
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Staff was very nice and helpful. Restaurant needs food taste & options, exterior presentation needs attention.
Ferenc
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

In late January the room was freezing with no heating. Breakfast is included in the price, however the restaurant is open to the street via a connected coffee place, so the cold wind was howling through the restaurant. The first room we got allocated wasn’t cleaned properly. We found long female hair on the floor. The next room had a craft person working in the bath room. The 3rd room was facing Ave 5 de Mayo. Loud club music and traffic noise was painful through the single pane windows. Will not return.
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FELIPE
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The room was very hot, it had a portable ac unit that didn’t work and was super loud, couldn’t even hear the tv. Definitely not what was advertised. Complementary Breakfast was lame. My room key deactivated every time we left the room.
Micah
icon-Leisure
Leisure
6.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The air conditioning unit did not seem to work. However, the staff was friendly, and I appreciated the complementary purified water.
Ferenc
4.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

The hotel is tired, walls and curtains had stains. No heating in the room and in early February it was colder than comfortable. The room was facing Calle 5 de Mayo, with loud music till 2am on the week end, and vehicle noise through the single pane window. The restaurant on the ground floor had the cafeteria window open to the street with the cold wind howling trough. One good thing was the vicinity of Zocalo.
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Antoine
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The room was fine, courteous staff and perfect location.
Roberto
icon-
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Staff was great and location
Brenda Liliana Rocha
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Perfect area to be near city center
Paola
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

The hotel was in great location and the staff was super friendly. Would definitely stay here again.
Jeffrey E
icon-with Partner
with Partner
10.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Room was spacious and clean. Dated but perfectly comfortable.
Terri
icon-with Partner
with Partner
6.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Hotel does not offer a shuttle service.
Veronica
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Estadía corta pero excelente. Servicio amable, instalaciones cómodas y bien cuidadas. Volvería sin dudarlo por su ubicación céntrica.
Roopa
icon-Leisure
Leisure
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Spotless, spacious room and helpful staff made this a great place for my 4-day stay as a solo first-timer in CDMX. Plus the location can't be beat. Close to everything important for tourists. I would stay again and will recommend it to couples, families and singles.
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

The hotel was in a great location and the staff were very helpful. I would stay at the hotel again in the future.
Number of reviews per page
20
40

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