Ashley Tanah Abang

Explore Ashley Tanah Abang
9.1
Exceptional
From 1,348 reviews
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Cleanliness

9.2

Room Comfort

9.1

Meal

8.9

Location

9.2

Service and Facilites

9.2

People often mention about Ashley Tanah Abang
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Distance to City Center (111)
Staff Friendliness (104)
Room Space (104)
Ambiance (99)
Bedroom (99)
Hotel Area (97)
Taste (95)
Bathroom (91)
Accessibility (86)
Variety (81)
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Traveler Reviews Ashley Tanah Abang

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Customer reviews
A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
A comfortable place for a staycation with family and partner.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your experience with us. We are delighted to hear that you enjoyed your stay at Ashley Tanah Abang Jakarta and considered our hotel the perfect place to relax with your family or partner. Guest satisfaction and comfort are always our top priority. Positive reviews like this encourage us to continue striving for the best service and experience. We look forward to welcoming you back to Ashley Tanah Abang Jakarta on your next visit. Sincerely, Winda Leedi, Area Hotel Manager
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L***n
icon-Staycation
Staycation
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10.0
/10
Reviewed 1 week(s) ago
Clean rooms, comfortable atmosphere, and friendly staff.
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Thank you for your positive review regarding your stay. We are delighted to hear that you were impressed with the cleanliness of your room, the comfortable atmosphere, and the friendly service from our team. Guest satisfaction is our top priority, and such positive feedback motivates us to continue striving for the best service. We hope to welcome you back to Ashley Tanah Abang Jakarta on your next visit. Sincerely, Winda Leedi, Group Hotel Manager
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P***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
It's simple, not much entertainment, but it's fine for just relaxing. The swimming pool is a plus, with a pleasant temperature and indoor pool. The room is dark and has no view. Breakfast wasn't very extensive even though there were a lot of guests, but they ran out. Hopefully this is helpful. Thank you 🙏😍
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your stay experience. We are delighted to hear that you enjoyed your stay, especially our indoor swimming pool, which provided comfort and a comfortable water temperature. We appreciate your feedback regarding the room's ambiance, the view, and the variety and availability of our breakfast menu. We apologize if your experience did not fully meet your expectations. Such feedback is very important to us and will be used in our evaluation process to improve the quality of our service and guest experience in the future. Thank you for your valuable feedback. We hope to welcome you back to Ashley Tanah Abang and provide you with a better experience on your next visit. Sincerely, Winda Leedi, Cluster Hotel Manager
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The car park is very far away, no valet is provided.
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Accommodation's Reply
26 May 2026
Dear Valued Guest, Thank you for taking the time to provide us with your review and feedback. We apologize for any inconvenience regarding the relatively distant parking area and the lack of valet parking service. Your feedback is very important to us, and we will take it into consideration for future evaluations and improvements to our services. We hope to welcome you back to Ashley Tanah Abang Hotel again and provide you with an even better experience next time. Sincerely, Winda Leedi, Cluster Hotel Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I've stayed here several times. Every time I go to Jakarta, I always want to stay here. The rooms are clean, smell good, and my kids love it. You can swim there, and the food is delicious. The location is also strategic. The staff is friendly and very helpful. Thank you 🥰
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Accommodation's Reply
22 May 2026
Dear Valued Guest, Thank you so much for always choosing Ashley Tanah Abang whenever you visit Jakarta. We are truly happy to hear that you and your family always enjoy your stay with us. It means a lot to know that you love our clean and fragrant rooms, the swimming pool, delicious food, and strategic location. We are especially delighted that your child enjoys staying here as well. Your kind words about our friendly and helpful staff are greatly appreciated and will surely motivate our team to continue providing the best service. We look forward to welcoming you and your family back again on your next trip to Jakarta. Thank you for your trust and support. Sincerely, Winda Lieady Cluster Hotel Manager
RONY S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
This is my umpteenth time staying here. The rooms are spacious with soft mattresses and pillows. Every room has a clock and JBL Horizon speakers. There's a swimming pool and it's very close to Tanah Abang Market. Thank you, Ashley Tanah Abang.
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Accommodation's Reply
21 May 2026
Dear Mr. Roni S., Thank you for choosing Ashley Tanah Abang Hotel as your accommodation once again. We are delighted to hear that you enjoyed the comfort of the room, the plush mattress and pillows, and the in-room amenities. We are also pleased that the hotel's location and swimming pool added to your convenience during your stay. Thank you for your trust and support. We look forward to welcoming you back to Ashley Tanah Abang Hotel again. Sincerely, Winda Leedy, Group Hotel Manager
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E***o
icon-Business
Business
icon-origin-TRAVELOKA
9.2
/10
Reviewed 4 week(s) ago
The check-in process took a very long time because the hotel system had an error and in the room there were small ants crawling on the edge of the table (532).
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Accommodation's Reply
20 May 2026
Dear Valued Guest, Thank you for taking the time to write a review. We apologize for the inconvenience you experienced during check-in due to a system issue and the discovery of small ants in your room. We have forwarded your feedback to the relevant team for immediate follow-up and we will continue to improve the quality of our service and room comfort. We hope to welcome you back to Ashley Tanah Abang Hotel and provide you with an even better stay in the future. Sincerely, Winda Leedi, Group Hotel Manager
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A***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
Overall, the rooms and hotel are nice, fragrant, and clean. However, the menu lacks variety. Please maintain this level of service and guest comfort.
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Accommodation's Reply
12 May 2026
Dear Valued Guest, Thank you for your review of your stay at Ashley Tanah Abang Hotel. We are delighted to hear that you enjoyed the clean and fragrant rooms and the excellent service we provided. Thank you also for your feedback regarding the food menu. We will use this feedback to continuously improve our services and provide an even better stay for all our guests. We look forward to welcoming you back in the future. Sincerely, Winda Leedi, Group Hotel Manager
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Liu M. L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
I’d recommend this hotel to everyone. Worth every penny. Good location, room is big and clean, close and within walking distance to everywhere in central Jakarta.
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Accommodation's Reply
20 May 2026
Dear Liu M.L, Thank you for your wonderful review and recommendation. We are delighted to hear that you found our location convenient and enjoyed the spacious and clean room during your stay at Ashley Tanah Abang. Your kind words truly mean a lot to us, and we are happy to know that your experience was worth every penny. We look forward to welcoming you back for another enjoyable stay in the future. Kind Regard, Winda Lieady Cluster Hotel Manager
S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The best stay ever! The room was very spacious and the staff were all very friendly to entertain many of our requests, from chairs and plates to booking of Gojek, etc.! Definitely will come again.
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Accommodation's Reply
08 May 2026
Dear Valued Guest, Thank you for your wonderful review. We are truly delighted to hear that you had the best stay with us. It is great to know that you enjoyed the spacious room and that our team was able to assist you with your requests, from providing chairs and plates to helping with Gojek bookings. Your kind words about our friendly staff mean a lot to us and will certainly be shared with the entire team as motivation to continue delivering excellent service. We sincerely look forward to welcoming you back again to Ashley Tanah Abang for another memorable stay. Sincerely, Winda Lieady Cluster Hotel Manager
V***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
A hotel located in the heart of Jakarta. The staff were friendly upon check-in, the hotel grounds and our room were clean, and the price was affordable considering the amenities provided. The breakfast menu was satisfying. Everything was perfect.
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Accommodation's Reply
08 May 2026
Dear valued guest, thank you for your valuable review. We are delighted to hear that you were satisfied with our hotel's convenient central Jakarta location, friendly check-in staff, and clean rooms and facilities. We are also pleased to hear that you enjoyed the various amenities provided for a comfortable stay and the delicious breakfast menu. Your "perfect score" is a great motivation for us to continue striving to provide the best service. We look forward to your return to Ashley Tana Avang Hotel. Thank you. Winda Riedi, Hotel Manager, Hotel Cluster
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Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Good and very cozy to stay, and the price is affordable with the good hotel quality
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Accommodation's Reply
05 May 2026
Dear Valued Guest, Thank you for your kind review. We’re delighted to hear that you found your stay comfortable and cozy, and that our pricing offers good value for the quality of the hotel. Your feedback means a lot to us, and we look forward to welcoming you back to Ashley Tanah Abang Hotel for another pleasant stay. Sincerely, Winda Lieady Cluster Hotel Manager
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Smooth check-in & out process. The staff is friendly. In-room service is also good. Can request an iron from house keeping. Not much food varieties, but it's still good. Thanks for the service. 🫡
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Accommodation's Reply
05 May 2026
Dear Valued Guest, Thank you for your kind review. We are pleased to hear that you experienced a smooth check-in and check-out process, and that our team provided friendly service throughout your stay. It’s also great to know that you were satisfied with our in-room service and housekeeping assistance. We appreciate your feedback regarding the food variety, and we will certainly take it into consideration as we continue to improve our offerings. Thank you once again for your valuable feedback, and we look forward to welcoming you back to Ashley Tanah Abang Hotel in the near future. Sincerely, Winda Lieady Cluster Hotel Manager
Lidia i. K. s.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Clean, comfortable, beautiful, great in short
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Accommodation's Reply
01 May 2026
Dear Ms. Lidia i. Ke. S., Thank you for your wonderful review! We are delighted to hear that you enjoyed the cleanliness, comfort, and atmosphere of our hotel. Your satisfaction is our top priority. We hope to welcome you back for your next stay. Sincerely, Winda Lieady, Group Hotel Manager
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a***d
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Right in the middle of the city, surrounded by many street vendors
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Accommodation's Reply
01 May 2026
Dear guest, thank you for your valuable feedback! We are delighted that our hotel's excellent location provides easy access to a variety of nearby restaurants and food stalls. We look forward to welcoming you back again. Thank you. Wenda Liddy, Hotel Manager, Hotel Group
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T***q
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
Very nice location. The room is decent too. Breakfast is a little boring, so we skipped the second day and ate somewhere else.
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Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Thank you for sharing your feedback regarding your stay at Ashley Tanah Abang. We are pleased to know that you enjoyed our convenient location and found the room comfortable. At the same time, we sincerely apologize that the breakfast selection did not meet your expectations. Your comment regarding the variety has been shared with our team for further improvement. We truly appreciate your valuable feedback and hope to welcome you back for a better experience in the future. Kind Regard, Eko Kurniawan Sr Cluster Hotel Manager
Farah D.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
The staff were all friendly, the room was upgraded, and the lobby was comfortable, but the view outside was so bad that you couldn't open the window. The view, unfortunately, is dingy.
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Accommodation's Reply
15 Apr 2026
Dear Ms. Farah D, Thank you for taking the time to share your experience. We are delighted to hear that you appreciated the friendly service from our staff, the room upgrade, and the cozy atmosphere of the hotel lobby. However, we apologize if the view from your room did not meet your expectations and made you uncomfortable opening the window. We understand that this may have impacted your stay. Your feedback is invaluable and will be used as a basis for evaluating guest comfort in the future. Thank you for your comments. We hope to welcome you back to Ashley Tanah Abang for an even better experience. Sincerely, Eko Kurniawan, Senior Hotel Manager, Group of Hotels.
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C***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The location is strategic, the rooms are clean and nice
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Accommodation's Reply
15 Apr 2026
Dear Valued Guest, Thank you for your review. We are delighted to hear that you enjoyed our hotel's excellent location, as well as the clean and comfortable rooms. We hope to welcome you back to Ashley Tanah Abang for another memorable stay. Sincerely, Eko Kurniawan, Senior Hotel Manager, Group of Hotels.
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T***e
icon-origin-TRAVELOKA
8.7
/10
Reviewed 10 week(s) ago
The first time I stayed, I had a room with a pool view. The second time I got a room with no window, it felt stuffy and stuffy. The room felt very dim. The breakfast menu was the same. The chicken was too tough, the pastry was hard. The only good things were the pool and the friendly receptionist.
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Accommodation's Reply
14 Apr 2026
Dear Valued Guest, Thank you for taking the time to share your stay experience with us. We are delighted to hear that you still appreciate our friendly welcome and the pool facilities. However, we are very sorry that your second stay did not meet your expectations, particularly regarding the uncomfortable and varied room conditions, as well as the quality of breakfast. We understand that this may have affected your stay, and we apologize for any inconvenience caused. We will forward your feedback regarding the lighting in the room, the atmosphere, and the food quality to the relevant team for immediate evaluation and improvement. We greatly appreciate your feedback and hope to welcome you back with a better experience in the future. Sincerely, Eko Kurniawan, Senior Hotel Manager, Hotel Group.
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AHLAM G. I.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Comfort stay nice hotel again choose
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Accommodation's Reply
08 Apr 2026
Dear Ahlam F. S, Thank you for your kind review. We are delighted to hear that you had a comfortable stay and that you chose our hotel again. It is always a pleasure to welcome you at Ashley Tanah Abang. We truly appreciate your support and look forward to welcoming you back for another pleasant stay in the near future. Kind Regard, Eko Kurniawan Sr Cluster Hotel Manager
Number of reviews per page
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