It looked like a really nice place and the reviews seemed mostly solid so I wasn’t really nervous about staying here before I did. But… wow. In a bad way. The staff were friendly and helpful when I arrived and locked up my stuff so I could explore— the reception area was stylish and the restaurant seemed really cool. And then I came back hours later to check in. Mayhaps I am a bit picky but I felt that the pictures I saw of the deluxe King Room and the room that I got were… vastly different from expected. My room was on the 5th floor and the view was pretty mid— valid since basically a middle floor. There was a desk and a chair that was super wobbly and the desk was slightly sticky. Might just be the cleaning product, so I opted to just chill on the bed with my laptop instead. The bathroom shower was weird. The water pooled in the shower after I used it and the tiling felt so… bleh. The water pooled in the sink after I used it to wash my hands. Either I couldn’t find the switch for a bathroom fan or there simply wasn’t one. The fridge was not cold and looked kind of gross at the back of it. I turned it up and it didnt seem to make much of a difference. Glad I only had this room booked for a night before my transfer flight… already cancelled my stay here for my return next week and am praying the new hotel I chose doesn’t horrify me. I probably should have complained but this is my first time travelling alone and I was too nervous to. Ah well.

Great area and the hotel itself was staffed by great people. Marcelo's restaurant is fantastic and the rooftop pool was perfect. WIFI never faltered and the room temperature was easy to regulate. Thank you!

La limpieza, la amabilidad del personal excelente, las habitaciones muy amplias, realmente pasé una estancia muy a gusto

The room was very spacious, and clean. Love the view of the city, pool was fabulous. The breakfast was little amount serving size and not many options to choose. Parking was a bit troublesome, one day we had to wait for the technician to fix the freight elevator. Otherwise, good hotel to stay.

Very good service, clean room, roof top pool is very nice. Very good location for just walking around

Me encantó!

Room was not cool.. it wouldn't even cool down over night after adjusting the thermostat. Bed linens- pillowcases sheets- and towels had stains. Refrigerator wasn't cool. Had heart medicine to keep cool. No ice machines in hotel. Breakfast was limited to 4 orders, they were out of 2 of them. Staff was limited..Had to wait a long time to get order taken, food served. Needless to say, I called Expedia about it & checked out. Couldn't accept below standard stay at this hotel

Room was clean. Staff was friendly. Location was great.

Excellent service, clean, comfortable room. Very central location with free parking in onsite garage. Restaurant items were a bit pricy. Breakfast however was free.

Great location. Great staff. Room updated and clean. Parking in hotel is an issue. Small elevator for suv. Awkward and intimidating.

Good hotel, friendly staff. The gym can be improved (little to no equipment).

Beds & space of rooms is good; pool is nice but I didnt use. Staff are responsive to guests questions/need. Stayed during a soccer team meat when hotel was packed. They handled the large #s of hearty athletes chowing down swiftly; with grace.

It was convenient to shopping areas, AC was good, I didn't like that i could get a cup of tea when i felt sick like after 8 pm, I was told the the bar closed off at 3 pm, company policy, but saw someone been served at the bar few nights later, makes me wonder if different people are treated differently, hmm 🤔 Breakfast also very limited. Hotels ok otherwise at least I know what to expect if i do plan on staying there again.

*HOTEL: Una experiencia maravillosa en este hotel de Panamá. Desde el primer momento el personal fue muy atento y amable, siempre dispuesto a ayudar con una sonrisa, aclarado que existen sus excepciones. Las habitaciones estaban impecables, modernas y cómodas, con todo lo necesario para descansar después de un día recorriendo la ciudad. La ubicación es excelente: cerca de los principales puntos de interés, pero lo suficientemente tranquila para relajarse. El desayuno fue variado y delicioso, con productos frescos y apetitosos. Sin duda, un lugar al que volveré en mis próximos viajes a Panamá. ¡Lo recomiendo 98%!” **INCIDENTE El único comentario negativo que realizaré es del trato del personal de gastronomía “ en el desayuno pedí un café expreso y el camarero con una muy mala actitud me recalco que tenía que pagar el café, cosa que no es problema pero es la forma que se dirigió hacia mí, el café nunca llegó y le tuve que perseguir casi hasta la cocina para decirle que cancelar la orden; cosa que provocó una mala experiencia en uno de mis día en este bello hotel, igual no pedí más café” ***RECOMENDACIÓN A LA GERENCIA: Espero que trabajen más con sus empleados en la atención al cliente, yo sé que lo pueden hacer mejor.

I had a little issue the first day that was quickly resolved. The second day at breakfast I came across two impolite staff at breakfast. The only two. Every one else was great. They give exceptional customer service and are friendly. I loved that most of the staff are bilingual. The restaurant is lovely. Very nice location overall. I travel a lot and I would definitely recommend. If I revisit Panama I’ll probably stay there again. The only issue I had, was sometimes it seemed like an odour was seeping from somewhere else into the bathroom. All in all it was a great stay, and the operator is always ready to assist. Excellent 24 hour customer service.

groups of people came in around 2am and woke me and I assume everybody on a couple of floors.

Great location.

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The staff was always cheerful and helpful, a great combination

The beds were comfortable. The water pressure was great. The rooftop pool and views were amazing. The restaurant at the hotel needs to be open! The staff was amazing, kind and helpful!