Staff rejected a parcel that i was meant to receive although i clearly explained in writing and at the check in and plan was agreed. Therefore item will probably need to be sent back to the seller. Some of the staff speaking little to no english at all at the reception - a bit concerning for a Hotel. For late check in it is not really straight forward - you need to go through a different gate in order to reach eventually the lift bringing you to the hotel. Surrounding of the hotel is quite bad, with (hat appears to be) drug addicts or homeless at the front of the street. And no shops nearby. Food for breakfast is good. Room was comfortable. Save at least an extra 10min at the checkout because they will send a staff to your room before departure for checks.

Habitaciónes limpias y personal muy atento, desayuno normal .

I had a very pleasant stay at this hotel. The room was clean and comfortable, the breakfast was good, and the location was very convenient—only a 5-minute walk to the metro station. I also really appreciated the free access to a full professional gym, which was an excellent bonus. A special thank you to the receptionist, Yailin Martinez. She was exceptionally friendly, welcoming, and professional. Her kindness, efficiency, and willingness to help made my stay even more enjoyable. She is a great asset to the hotel. I would definitely stay here again.

Nice hotel awful location if arriving during the night.

horrible customer service here, sharks

The location was a disaster we were advised not to go out of the hotel after 7pm and it fell like a prison there is a gym in the building or attached to it and the noise and vibration was really annoying the breakfast was not of the quality and it wasn't fresh the fruit in the basket were rotting I wouldn't recommend the hotel

My friend and I stayed at the hotel for 1 night. The hotel is nicely decorated and felt modern. Everything was clean, the rooms are relatively large with a desk, security box, and fit two twin beds comfortably. The bed was about medium firmness and not springy. All the hotel staff are friendly and professional. Breakfast was pretty standard, but well executed. Getting into the hotel is a little confusing as it is only on the 3rd floor and up of the building. You’ll need to enter past a white metal fence or through a glass entrance to make your way to the elevator. There isn’t signage that will say “Hotel HW - Libertad”, but if you look up you’ll see nice patios. The area around the hotel is sketchy, so exercise caution at night. During the day, it is fine. Overall, such great value!

The service is outstanding. The breakfast is more than expected: full variety of food for everyone needs and preferences!

What a great hotel . It met all my needs . I stayed there for 2 weeks and enjoyed everyday of my stay. Access to the second floor gym as well as the great restaurant made it even better. I will definitely stay there again.

Room was big and bed was comfy. Breakfast was plentiful for what we needed

Look for High Wellness HW name on 2828 Romero Street. Libertad name is not visible at street level. Get on elevator on ground floor go to third floor (Button 3 in elevator needs label indicating Hotel). Hotel check-in lobby is on third floor.

Excellent stay! Highly recommended!

The room was very clean! The staff was so helpful to anything we needed even helping us in anyway they could even when we had problems. Excellent breakfast! Good food at restaurant for dinner and the bar. The waiters and waitresses were great also. I highly recommend this hotel!!!

Can be a really nice hotel with some upkeep. The room I stayed in could use some new paint and corking in the bathroom. The TV in the room was too small and didn’t have local channels to view. My Netflix did not work due to my subscription plan so I had to resort to just watching videos on YouTube whenever I was in the room. The neighborhood is of the locals (lower & middle class) I didn’t feel unsafe maybe because I’m from NYC lol There was breakfast every morning which included 2 different types of eggs, breads, cheeses, meats, danishes/donuts/cakes, fruits & coffee / teas. The hot tub would’ve been a great touch if it was working. The outdoor sitting / smoking area is nice, comfortable & has a nice view of the mountains. The staff were nice. There’s no iron in the room but you can ask the front desk for one to use (no board). Bring an adapter to charge your phones / cameras, the rooms are not equipped with an USB outlet, will need the euro adapter. The bus and train station is around the corner from the hotel & there are a few local restaurants & bodegas in walking distance. There is also shopping & malls close by.

There was flies in the room, the 2 days i was there. Yes the window was closed. The noise from the gym on the 2nd floor was heard on tje 6th floor from 6am until 10pm extremely annoying.

Helpful staff

El desayuno muy simple y lo mismo cadia dia no hay variedad tendrian que cambiar el menu

Amplia habitacion, con caja de seguridad comoda, un buen trato por parte del personal, un buen aseo

Hotel was excellant. Area aroun. Not so much

My stay at this hotel was extremely disappointing for several reasons. First, the room was absurdly small, leaving barely enough space to move around. To make matters worse, the air conditioning remote didn’t work, preventing me from adjusting the swing settings. The room had an awful odour and desperately needed air circulation, but the air conditioning made the tiny space unbearably cold within minutes, even at a standard setting of 24–25 degrees. This left me with two unpleasant choices: endure the horrible smell all night or freeze. Unfortunately, I caught a cold due to the cold temperature. The noise from the lift was another major issue. I could hear it clearly from inside my room throughout the night, making it nearly impossible to get any sleep. The bathroom facilities were inadequate and unhygienic. They provided just one tiny bar of soap to be shared between the sink and shower—absolutely unacceptable. Additionally, there was no shampoo provided, which is a basic amenity in any hotel. The check-in process was shockingly slow. Despite having two staff members at the reception, it took nearly 20 minutes to process just two check-ins before it was my turn. The worst part of my experience was dealing with an incredibly rude and unprofessional staff member during check-in. This arrogant older man made the process unnecessarily complicated, even though I had completed all the steps online and prepaid for my stay. He insisted that I fill out all my details on a piece