Great room 👌

The hotel has just been renovated, and looks amazing. The rooftop pool was lovely and heated quite warmly so as to be comfortable when it is a bit chilly. I can't say enough nice things about the staff, everyone we talked to was incredibly kind, friendly, and helpful. Breakfast and lunch in the restaurant were delicious, and they say a dinner service should start in a few weeks. It was a convenient location for us, being near the airport and fun things to do in Richmond, including amazing dumpling and dim sum restaurants. The rooms were well noise-insulated, being near the airport didn't bother us at all. Wonderful property.

We were pleased with how clean the property itself was. We were very disappointed in how my daughter woke up with bed bugs and in the process of looking at the bed and mattress the sheet cover had blood stains on it. We notified the cleaning lady as well she brought the Mgr and another staff to view the mattress etc. After moving rooms and trying to close our belongings as per research of not having it spread as we had one more night. They did inform me that a K-9 inspected our room and found nothing. That is and was a relief for them but not for my daughter who was very uncomfortable and embarrassed as she was at a competition. Once we were back at home they emailed with the K-9 report and gave us a 20% discount. Which was not what I was told. Very disappointed and frustrated that this was the outcome.

This is a very nice hotel with great staff. It was clean and very comfortable. We enjoyed the interesting decor.

Great amenities, super clean and convenient

Easy in. Easy out

This hotel was a dream! The most comfortable beds I have ever slept on in a hotel. The room was meticulously cleaned and well maintained. The soaking tub was great along with the provided bath soak. It is in walking distance to great local restaurants and Costco. It defininitely sets a high standard for hotels that are still in the reasonable price range.

Looks like this neighbourhood is getting a facelift. Convenient location close to the airport, there is a restaurant across the street that is good.

Great clean and newly updated hotel. Good size room with comfy beds. Close to the airport and has a free airport shuttle

The restaurant is not open for dinner as advertised, the shuttle doesn't run until 5 am with many international flights at 6am. The staff were helpful. Changed our room as the original was horrible and not as advertised on expedia. Who wants a bathroom with a glass door????

Bedroom was good but the hotel lobby and outside was not good, I don’t think it’s 5 star hotel

Good

The bathroom was amazing with the soaker tub complete with bath salts to the rainfall shower head. Dyson hair dryer heated floors. It was glamorous. All the amenities in the room where lovely. Nespresso coffe maker, decent size mini fridge. Would absolutely stay there again

Room is big, cleaning and nice!

I liked that the hotel was close to the airport. The windows were thick enough that you didn’t hear the airplanes. I was not happy that my $35 beverage credit was not honored at the hotel.

Staff super friendly and helpful, pool nice and warm, hot tub extra bubbly, walkable to Richmond nightmarket and the breakfast was a 10/10.

Great stay. The room was spacious, modern and very comfortable, with a lovely view and an excellent bed. The staff were friendly and welcoming throughout, and the airport shuttle made everything easy. Breakfast downstairs was also very good value. A stylish hotel with a bit more character than the usual chain hotels, would happily stay again.

Great stay. The room was spacious, modern and very comfortable, with a lovely view and an excellent bed. The staff were friendly and welcoming throughout, and the airport shuttle made everything easy. Breakfast downstairs was also very good value. A stylish hotel with a bit more character than the usual chain hotels, would happily stay again.

Rooms are very clean and updated with the most modern bathrooms. Front desk was very courteous. Location near airport very convenient. As the dining room does not serve dinner I recommend they supply a list of walking distance restaurants.

Wonderful experience. Clean spacious room with unique decor. Lovely rooftop pool area, great location. Staff was very helpful. All around great stay.