Dear Mr. Bayu. Warm greetings from Next Hotel Yogyakarta. Thank you for taking the time to share your review about us on Traveloka. Feedback from all guests is very valuable to us so that we can always improve our services to be better. We regret to hear that your experience was not as expected, and for that we apologize for the inconvenience caused. We have forwarded your feedback to the management and related departments so that similar incidents do not happen again in the future. We hope to provide better service to you in the future. Once again, we apologize for the inconvenience caused, and we thank you for your attention. Thank you. Best regards, Management. Next Hotel Yogyakarta