L***e
Leisure
6.0
/10
Reviewed 6 week(s) ago
I had a one-night experience at this hotel. Overall rating 5/10 for the price of 3.4 million VND including breakfast. The toilet leaked and water dripped onto the floor. The floor corners and carpet smelled musty. The pool was small and cramped. I went to the pool and it was overcrowded. You couldn't even walk around and there were no chairs to sit on. It looked very poor compared to what you see in the pictures. In general, a big brand like Sheraton, but the quality is only below average. Very disappointing.
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Accommodation's Reply
10 Aug 2026
Dear valued guest,
Thank you for taking the time to share your feedback with us.
While we are pleased that you chose to stay at Four Points by Sheraton Danang, we are sorry to learn that your experience did not meet your expectations. Providing a comfortable and enjoyable stay for our guests is our top priority, and we regret that we fell short during your stay.
Your comments have been shared with our management team for review and immediate action, as feedback such as yours is invaluable in helping us enhance the overall guest experience.
Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a better stay in the future.
Warm regards,
Four Points by Sheraton Danang


