shirley
with Friends
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Location great for Lime St station. Around 15 min walk to Albert Dock, 10 min to Liverpool One. We had a Superior room with St Georges Hall view. Room on the small side. We asked for more pillows from reception as they went to as flat as a pancake! The lady of reception wasn't interested and said they didn't have any spare as hotel was full? Come on, they surely had 2 knocking about? But no. Considering how much was paid for the room, not impressed. Also, taking onboard how big the hotel is, the bar was very small. Service was awful, we waited over 20 min for one glass of wine. Took payment quickly enough though when it was ordered. On returning to the hotel on Sunday night around 9pm, we were met with there being no food available only mozzarella panini's. And this is supposed to be a 4/5 star hotel?? No idea what they are basing that on. Would not stay again.
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