Overall Ratings & Reviews Cozy Private BR in the heart of Plateau

Posting for this property is misleading. The listing advertises that you and your party will have the entire apartment to yourself but it’s not true as the apartment is in fact shared with others. There was only one washroom for everyone to share, this resulted in long wait times to use the washroom. It was not only inconvenient but also unsanitary. The posting also advertises free parking, this is misleading as it is street parking and is mostly for people with parking permits. Spots available for people without permits is highly limited and hard to get. The bed was extremely uncomfortable and the bedsheet was stained. Some positives: The apartment is very well lit. The kitchen has lots of cookware if you plan to cook. There’s a laundry room. The host responds to emails swiftly. Overall, I was disappointed with the misleading post about not sharing with other people.

Zero communication when problem arises, had to escalate through Expedia. Communication is very quick until I pointed out the false advertisement in the ad, and then stops replying. Escalated through Expedia, but they refuse to acknowledge or refund. We never stayed in the property because of the false advertisement. Please DO NOT BOOK FROM THEM, the fact that they disappear when confronted about the problem shows that they truly don’t care about the customers. It was advertised as an entire unit not to be shared; we found out the day of arrival that it was a shared property. When asked about it, they completely evade the question. When we insisted , they completely disappeared, and it took an escalation through Expedia for them to finally reply but they refuse to acknowledge anything. We have screenshots of the false advertisement. Please avoid this place like the plague! If any issue arises, be aware that they will ignore you!