En general, nuestra experiencia en el hotel fue excelente. Las instalaciones, el servicio y el resto del personal estuvieron a la altura de nuestras expectativas, y realmente disfrutamos de nuestra estancia y de nuestra primera vez en España. Lamentablemente, algo que no podemos dejar pasar por alto fue nuestra interacción con Ainoa (empleada en el desayuno), que fue completamente diferente y dejó una impresión muy negativa. Su saludo de buenos días fue disfrazado de un tono grosero, poco profesional en su trabajo y, sobre todo, innecesariamente confrontacional. En lugar de enfocarse en su trabajo y ayudarnos como huéspedes, sentíamos todo el tiempo que buscaba discusiones y que creaba una situación muy incómoda. Lo más decepcionante fue la manera en que se dirigió a nosotros. Como huéspedes, debemos ser tratados con respeto, incluso ante algún desacuerdo o malentendido. En ningún momento debería un empleado hacer sentir incómodo a un huésped de la manera en que lo hizo frente a todos, ni convertir una situación sencilla en una confrontación. La actitud de esta señora no refleja el nivel de hospitalidad que demostró el resto del equipo ni la excelente experiencia que tuvimos en el hotel. Espero que la gerencia tome este comentario en consideración y revise la situación porque un solo encuentro de este tipo puede afectar significativamente la percepción que un huésped se lleva de un hotel que, por lo demás, hizo un excelente trabajo.

Pretty and quiet hotel in a part of the city that feels a bit more business-like, but easy and fast walk to the beach and the older neighborhoods with charming shopping and restaurants.

Very disappointing and more like a hostel than a hotel

Great location, friendly staff.

The hotel was lovely, in an ideal location close to the Old Town (about a 10 min walk) and the main La Concha beach. Rooms were lovely and clean, with great air-conditioning, which was ideal for the heatwave! You can even borrow towels for the beach, you just need to leave a deposit at the front desk, which is fab if you're packing light! The only negative we have to say is the bed was really uncomfortable and definitely needs an upgrade - bedsprings we're digging into us whilst we slept!! Otherwise, the rest of the stay was perfect - shower was lovely and spacious with great water pressure and the staff on the front desk were sooo kind and helpful throughout. They couldn't do enough for you which was so nice!

A nice hotel for a short break as close to the beach and also the city centre

The staff were fantastic

Nice and clean, good location and walkable to everything we wanted to see in old town!

Beds are super hard. No choices in pillows. No hair conditioner in rooms. No iron or steamer.

Often the reality is not quite what was expected. This visit was quite the opposite. I would have no qualms recommending a stay here. Really can’t say much more than the excellent rating that is well deserved.

Stay was fine, but disappointing for the price. Requested a double room and got a twin, was aggressively upsold an upgrade as the only option to have a double. Wouldn’t recommend or stay again.

The hotel is well located but it lacks amenities I’d expect (such as tea / coffee in the rooms). The reception is very small, so it feels cramped.

AC was ok, not great. No tissues or bar soap in the room. Breakfast was very good.

This hotel was fine and was in a good location. The two things that we found to be wanting are that there were no face cloths and there were no facial tissues in the rooms. But we did have a great bed, comfortable pillows, and we appreciated the free mini bar items. In addition, they have a great automatic coffee machine in the basement floor adjacent to the breakfast room that is free and available from noon until 20:00.

Muy bien ubicado, a solo unos pasos de la Catedral del Buen Pastor , cerca del ayuntamiento , de la playa La Concha y del Casco Historico.

Friendly staff, clean room and the free mini bar and coffee corner was a nice plus.

We stayed a couple of nights in late March when the weather was particularly. We really enjoyed our stay, excellent rooms, great location, modern renovation, nothing bad to say. Breakfast also good.

Perfect location.

No control on air con but plenty windows. Very comfortable

Perfect location , great hotel quality price. Very nice staff