18:30 Arriving at the check-in place, he picked up an uncle who did not know the procedure, called the staff and was told that the room was full. After that, the friend talked like you will pay me back so I can book another room due to a problem with the app. I am also a person who works for the tourism industry, so I understand that the way the villa works is very unprofessional, the way to handle the situation is also because the guests settle the accommodation themselves. After that, you told me to support you to book another place, but your problem has ruined my appointment and work, so I refused that help. In short, I will never come back to Nghe shanti villa to receive bad experiences.