Not given an access card or made a finger print so it was difficult for my family and I to enter the apartment, when the security guard who was on duty to provide entry access was needed, everything was not in place, as well as when a complaint about a power failure took a long time to respond, returning deposits was also difficult even from Travelio. making a story it looks like my family and I dirty bed linen with ink even though we don't use ink, the condition of the bathroom has no place to hang clothes, please Travelio pay more attention to this so it doesn't disappoint guests.