Overall Ratings & Reviews Marianna Resort & Convention Tuktuk – Samosir, Marclan Collection

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

Dear Beloved Guest, Horas From A Truly Unique Experience Thank you sincerely for sharing your recent experience at Marianna Resort & Convention Tuktuk Samosir. We are truly delighted to know that your stay with us was relaxing and enjoyable. Your kind words regarding our eco-conscious design, delightful breakfast, modern facilities, and the attentive service from our Front Office, Housekeeping, Restaurant, Pool, and Health Club teams mean a great deal to us. I will be sure to pass on your appreciation to them. At the same time, we deeply value your constructive feedback regarding our Reservation/Call Centre service. Please rest assured that your comments have been shared with our leadership team, and we are committed to enhancing the consistency of service across all departments to meet the high standards you rightfully expect from a five-star resort. It was a pleasure to welcome you, and we sincerely hope to have the opportunity to host you again for another memorable and relaxing visit to Samosir. Sincerely, Willy SUDERES General Manager

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

Dear Beloved Guest, Horas From A Truly Unique Experience Thank you for taking the time to share your experience at Marianna Resort. We’re delighted to hear that you enjoyed our location and the stunning views from our Suite Room. However, we sincerely apologize for the shortcomings you experienced, particularly in the service at our rooftop restaurant and front office, the cleanliness of the living room sofa, and the quality of the bath towels. We completely understand that every detail matters in ensuring a comfortable stay, and we take your feedback very seriously. We are also truly sorry for the difficulty you faced in reaching our front office. This is certainly not the level of service we strive to provide, and we will be reviewing and improving our communication system to ensure that all guests receive prompt assistance whenever needed. Your feedback is invaluable to us, as we are continuously working to enhance our service and guest experience. We truly appreciate your honesty and hope to have the opportunity to welcome you back for a much-improved stay. Please do not hesitate to reach out to us directly if there is anything we can do to make your next visit more comfortable. Sincerely, Willy SUDERES General Manager

Dear Our Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

Dear Our Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

Dear Our Beloved Guest, Horas From A Truly Unique Experience- Thank you for taking the time to share your experience with us. We're thrilled to hear that you found your stay worth the price and enjoyed the check-in and welcoming process. Ensuring a smooth and pleasant arrival for our guests is always a top priority, and your kind words mean a lot to us. We’re delighted that you loved the food, facilities, and breathtaking views—these are aspects we take pride in delivering to enhance your stay. Your feedback about the room is noted, and we will continue working on providing even greater value to our guests. We hope to welcome you back soon for another memorable stay. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. Sincerely, Willy SUDERES General Manager

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your wonderful feedback! We are delighted to hear that you and your family enjoyed your stay at Marianna Resort. Your satisfaction is our top priority, and we remain committed to providing the best service and facilities. We look forward to welcoming you back for another memorable stay with us. Sincerely, Willy SUDERES General Manager

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your wonderful feedback! We are delighted to hear that you and your family enjoyed your stay at Marianna Resort. Your satisfaction is our top priority, and we remain committed to providing the best service and facilities. We look forward to welcoming you back for another memorable stay with us. Sincerely, Willy SUDERES General Manager