9.2
Exceptional
From 746 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.3

Meal

9.1

Location

9.2

Service and Facilites

9.2

People often mention about Harper Banjarmasin by ASTON
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Staff Friendliness (85)
Ambiance (85)
Bedroom (85)
Bathroom (75)
Room Space (74)
Distance to City Center (73)
Hotel Area (69)
Taste (66)
Wifi (59)
Accessibility (57)
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Traveler Reviews Harper Banjarmasin by ASTON

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40
Customer reviews
E***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 day(s) ago
The hotel staff is friendly, the rooms are clean, there is a children's play area in the lobby.
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G***a
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Staycation
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5.8
/10
Reviewed 4 day(s) ago
The security guard was not friendly, the room smelled of onions, the AC was not cold.
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Taufik H.
icon-origin-TRAVELOKA
9.6
/10
Reviewed 6 day(s) ago
A comfortable and strategic hotel makes me feel at home staying and enjoying the hotel facilities, being in the city center makes access to anywhere easier.
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Restu H.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
My family and I have stayed >10 times here since early 2024, and will still come back if there are activities in Banjarmasin.. New building & facilities, cleanliness is maintained. The room size is sufficient (Superior & Deluxe types), the interior design is compact, very suitable for our needs. This hotel provides a children's play area near the 1st floor restaurant, the rest is not suitable for a family staycation that is only in the hotel because there is no swimming pool etc. The equipment in the smart gym is enough for me because I don't need to use a lot of equipment hehe The breakfast menu is varied, the most unique because there is an instant noodle stand. I once ordered room service food, it tasted more intense, great. Security is ready and alert, the hotel staff are also friendly. Most impressed with the receptionists, Ms. Anggi and Mr. Rama who even memorized me, thank you 😄
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E***n
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Good hotel for our business trip in Banjarmasin.
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R***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
nice hotel, comfortable and clean
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R***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Stayed here for 2 nights, the hotel was clean, the staff were friendly and the food was quite varied.
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A***d
icon-origin-TRAVELOKA
7.0
/10
Reviewed 2 week(s) ago
Booked a smoking room, but when we checked in we were given a non-smoking room.
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2 people find it helpful
K***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The service is even faster if you call by phone, the suggestion at that time was to ask for it to be reduced in the cold, but it took a long time to arrive, I called 5 times before it arrived 🙈
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Nur H.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Clean, comfortable, although a bit far if you want to walk to the mall.
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1 people find it helpful
Accommodation's Reply
14 May 2025
Dear Ms. Nur, We greatly appreciate your time to provide a positive review of your stay with us. It is a pleasure to know that our services and facilities can provide comfort and a good impression for you. Your review is a great motivation for our entire team to continue to provide the best service and create a pleasant stay experience for every guest. We look forward to welcoming you back to Harper Banjarmasin. Do not hesitate to contact us if there is anything we can help you with for your next visit. Best regards, Arif. Front Office Manager
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A***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Amazingly impressive, clean, spacious rooms, close to city center.
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Accommodation's Reply
14 May 2025
Dear Valued Guest, We greatly appreciate your time to give us a positive review of your stay with us. It is a pleasure to know that our services and facilities can provide comfort and a good impression for you. Your review is a great motivation for our entire team to continue to provide the best service and create a pleasant stay experience for every guest. We look forward to welcoming you back to Harper Banjarmasin. Do not hesitate to contact us if there is anything we can help you with for your next visit. Best regards, Arif. Front Office Manager
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F***r
icon-origin-TRAVELOKA
9.3
/10
Reviewed 3 week(s) ago
It's a shame that for 2 days, the breakfast food was bland, some of it was too sour so some of us had loose stools... this can be improved in the future, if the food in the restaurant is good, because several times I ordered it I was very satisfied.
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Accommodation's Reply
14 May 2025
Dear Valued Guest, Warm greetings from Harper Banjarmasin, Thank you for taking the time to share your experience. We apologize that your breakfast experience has not been as expected. Your feedback is highly appreciated and will be forwarded to our culinary team for evaluation and improvement in the future. We always strive to present a variety of menus and quality of taste that can be enjoyed by all our guests. Once again, we apologize for the inconvenience and hope you are always in good health. We look forward to welcoming you back on the next occasion with a more enjoyable experience. Best regards, Arif. Front Office Manager
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Widi Y. H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Great place to stay in Banjarmasin. The hotel is literally near to everywhere. The breakfast was amazing.
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Accommodation's Reply
06 May 2025
Dear Bapak Widi Y.H, Greetings from Harper Banjarmasin... On behalf of our entire team, I would like to extend our heartfelt thanks for your kind and positive review following your recent stay with us. We are delighted to hear that you had a comfortable and enjoyable experience, and that our service, facilities, and hospitality met your expectations. Your recognition of our efforts means a great deal to us, and it is truly rewarding to know that you felt well taken care of throughout your visit. Feedback such as yours not only encourages us to maintain our high standards, but also inspires us to continue delivering memorable experiences for all of our valued guests. We are sincerely grateful for your recommendation, and we look forward to welcoming you back to Harper Banjarmasin in the near future. Regards, Muhammad Syarif Front Office Manager
Sarodi
icon-origin-TRAVELOKA
5.7
/10
Reviewed 5 week(s) ago
The condition of the glass for brewing tea is dirty. Check out is long
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Accommodation's Reply
06 May 2025
Dear Mr. Sarodi, Thank you for taking the time to share your experience while staying with us. We apologize for the inconvenience you experienced regarding the unclean glass condition and the long check-out process. This certainly does not reflect the standard of service that we strive for, and we will immediately follow up with the relevant team so that similar incidents do not happen again. Your input is very valuable to us in our efforts to continuously improve the quality of service. We look forward to welcoming you back with a much better experience in the future. Best regards, Muhammad Syarif. Front Office Manager
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Sarodi
icon-origin-TRAVELOKA
6.3
/10
Reviewed 6 week(s) ago
Dirty tea cups. Long check out.
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1 people find it helpful
Accommodation's Reply
06 May 2025
Dear Mr. Sarodi, Thank you for taking the time to share your experience while staying with us. We apologize for the inconvenience you experienced regarding the unclean glass condition and the long check-out process. This certainly does not reflect the standard of service that we strive for, and we will immediately follow up with the relevant team so that similar incidents do not happen again. Your input is very valuable to us in our efforts to continuously improve the quality of service. We look forward to welcoming you back with a much better experience in the future. Best regards, Muhammad Syarif. Front Office Manager
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F***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The service was very friendly during check in and check out.
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Accommodation's Reply
06 May 2025
Dear Our Valued Guest, On behalf of the entire team, we would like to express our deepest gratitude for the positive review you have given after staying with us. We are very pleased to know that you are satisfied with the services, facilities, and comfort that we offer. This kind of recognition means a lot to us and is a motivation to continue to provide the best experience for every guest. Your input and appreciation are a great encouragement for us to always improve the quality of service and ensure that every visit is a memorable moment. We look forward to your next visit to Harper Banjarmasin. Do not hesitate to contact us if there is anything we can help you with before your next arrival. Best regards, Muhammad Syarif. Front Office Manager
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Moch P. N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Clean room, cool air conditioning, friendly reception, thank you Mr. Rois
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Accommodation's Reply
06 May 2025
Dear Mr. Moch P. N, On behalf of the entire team, we would like to express our deepest gratitude for the positive review you have given after staying with us. We are very pleased to know that you are satisfied with the services, facilities, and comfort that we offer. This kind of recognition means a lot to us and is a motivation to continue to provide the best experience for every guest. Your input and appreciation are a great encouragement for us to always improve the quality of service and ensure that every visit is a memorable moment. We look forward to your next visit to Harper Banjarmasin. Do not hesitate to contact us if there is anything we can help you with before your next arrival. Best regards, Muhammad Syarif. Front Office Manager
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A***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel is comfortable, the rooms are spacious and clean, but next time if a guest is detected in a hotel room without a room indicator for a clean room, the hotel staff should not force their way in.
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Accommodation's Reply
06 May 2025
Dear Our Valued Guest, On behalf of the entire team, we would like to express our deepest gratitude for the positive review you have given after staying with us. We are very pleased to know that you are satisfied with the services, facilities, and comfort that we offer. This kind of recognition means a lot to us and is a motivation to continue to provide the best experience for every guest. Your input and appreciation are a great encouragement for us to always improve the quality of service and ensure that every visit is a memorable moment. We look forward to your next visit to Harper Banjarmasin. Do not hesitate to contact us if there is anything we can help you with before your next arrival. Best regards, Muhammad Syarif. Front Office Manager
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c***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The room is clean, tidy, quiet and comfortable.
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Accommodation's Reply
01 Apr 2025
Dear Valued Guest, Greetings from Harper Banjarmasin. Thank you for taking the time to share your experience staying at Harper Banjarmasin. We are very pleased to know that you felt comfortable with the cleanliness, tidiness, and serene atmosphere of our room. Guest satisfaction is our top priority, and we always strive to provide the best service standards. Positive reviews like yours are the motivation for our entire team to continue to improve the quality of service and facilities so that every guest gets a special stay experience. We look forward to welcoming you back in the future. If there is anything else we can help you with, please do not hesitate to contact us. Best regards, Muhammad Syarif. Front Office Manager
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A***a
icon-origin-TRAVELOKA
5.6
/10
Reviewed 9 week(s) ago
Many times I've stayed in hotels in Banjarmasin, this time was the worst experience.
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Accommodation's Reply
01 Apr 2025
Dear Our Valued Guest, Greetings from Harper Banjarmasin... Thank you for taking the time to share your feedback with us. We sincerely regret that your recent stay at Harper Banjarmasin did not meet your expectations. Providing the best experience for our guests is our top priority, and we are truly sorry for any inconvenience you may have encountered. We would love the opportunity to understand more about your experience so we can address any issues and make necessary improvements.Your feedback is invaluable in helping us enhance our services. Once again, we apologize and truly hope we can welcome you back in the future for a much better stay. Regards, Muhammad Syarif Front Office Manager
Number of reviews per page
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