Overall Ratings & Reviews BELA HOTEL

Traveloka (1,509)
Other sources (1)
8.6
Very Good
From 1,509 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.6

Location

8.8

Service and Facilites

8.5

People often mention about BELA HOTEL
All
Room Space (108)
Bedroom (108)
Ambiance (101)
Staff Friendliness (97)
Distance to City Center (89)
Bathroom (88)
Surroundings (87)
Hotel Area (87)
Accessibility (86)
Taste (75)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews BELA HOTEL

Number of reviews per page
20
40
Customer reviews
F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
The hotel staff was very friendly during check-in and check-out.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Sep 2026
Dear Gentlemen/Ladies, This is a message from Bela Hotel Ternate. We would like to express our gratitude for taking the time to share your feedback about our friendly staff during check-in and check-out. We look forward to welcoming you back again. Sincerely, The Management, Bela Hotel Ternate
Translated by Google Icon
See original
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.4
/10
Reviewed 6 day(s) ago
There are lots of mosquitoes in the room.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Sep 2026
Dear guest, thank you very much for taking the time to provide us with your valuable feedback. We sincerely apologize for the inconvenience caused by the mosquito problem in your room. Your comfort and health are our top priority. In response to your feedback, our cleaning and pest control team will immediately thoroughly clean and disinfect the affected room and take measures to prevent this from happening again. We will strive to provide you with even higher quality service when you stay with us again in the future. Thank you again. Sincerely, The Management Team of Beratenat Hotel
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
The staff in general are very friendly. It's just that the staff at the restaurant during breakfast didn't smile at all. A smile and friendly expression would help start the day.
Find this review helpful?
Accommodation's Reply
24 Sep 2026
Dear Guest, Thank you very much for sharing your staying experience with us. We are absolutely delighted to know that most of our staff were friendly and helpful during your stay. However, we sincerely apologize for the less-than-welcoming attitude you experienced from our restaurant staff during breakfast. Your feedback is incredibly valuable to us. We have shared this note directly with our restaurant manager to evaluate and provide retraining to the team, ensuring they always greet our guests with warmth and a smile. We hope to have the pleasure of welcoming you back in the future and providing you with a much brighter start to your day Warm regards, Management Bela Hotel Ternate
R***t
icon-origin-TRAVELOKA
8.2
/10
Reviewed 1 week(s) ago
ok, great, nice and awesome,,,,,,
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Sep 2026
Dear Valued Guest, This is a message from Bela Ternate Hotel expressing our gratitude for taking the time to write a review. We sincerely hope to welcome you back to Bela Ternate Hotel again. Sincerely, The Management Team, Bela Ternate Hotel
Translated by Google Icon
See original
Profile Picture
Yanti R. M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
One of the best hotels in North Maluku…
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Sep 2026
Dear Ms./Mrs. Yanti R.M., From the Bela Ternate Hotel, we respectfully thank you for your valuable review stating that Bela Ternate Hotel is one of the best hotels in North Maluku. We look forward to welcoming you back. Sincerely, The Management Team, Bela Ternate Hotel
Translated by Google Icon
See original
G***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
I really like it here. The atmosphere is nice, the room is clean, big, and spacious. The bathroom is also big, the water is good, flowing smoothly, and the toilet is clean. The service is friendly. It's just a shame that when we arrived, the pool was being renovated, even though we stayed here because we wanted to play in the pool. It's okay, we'll come back next time.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Sep 2026
Dear Gentlemen/Ladies, This is a message from Bela Ternate Hotel. We would like to express our gratitude for your excellent review regarding the atmosphere, rooms, and service during your stay. We look forward to welcoming you back again after our swimming pool has been renovated and made even more beautiful. Sincerely, The Management Team, Bela Ternate Hotel
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
As always, Bella Hotel never disappoints with customer service. Thank you again, Bella Hotel, for a wonderful stay until next time.
1 people find it helpful
Accommodation's Reply
24 Sep 2026
Dear Guest, Thank you so much for your wonderful review and for your continued loyalty to Bella Hotel Ternate We are absolutely thrilled to hear that our customer service never disappoints you, providing exceptional experiences is what we strive for, and knowing we succeeded makes our team incredibly proud. It was a true pleasure having you stay with us again, and we already look forward to your next visit, until next time Warm Greetings, Bela Hotel Ternate Management
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very comfortable, clean, and tidy. The service is incredibly friendly.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Sep 2026
Dear Valued Guest, Bela Ternate Hotel would like to express our gratitude for your review regarding the comfort, cleanliness, orderliness, and friendly service from our team. We sincerely hope to welcome you back to Bela Ternate Hotel again. Sincerely, The Management Team, Bela Ternate Hotel
Translated by Google Icon
See original
G***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
It's a comfortable stay here, but there are a lot of mosquitoes right now. It's very uncomfortable, especially if you're bringing children.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Sep 2026
Dear Valued Guest, Thank you for your stay and for sharing your review. We are delighted to hear that you enjoyed a comfortable stay. However, we apologize for the inconvenience caused by mosquitoes, especially since you traveled with children. Your family's comfort and health are our top priority. We have forwarded your review to our team to plan insecticide spraying and disinfection in the area to resolve this issue promptly. Furthermore, we are ready to offer additional insecticide spraying services or further cleaning assistance if you contact our reception desk. We sincerely hope to have the opportunity to welcome you and your family again for an even more comfortable stay. Sincerely, The Management Team, Bela Ternate Hotel
Translated by Google Icon
See original
A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Will be a favorite hotel to stay in Ternate
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Sep 2026
Dear Valued Guest, This is a message from Bela Ternate Hotel expressing our gratitude for your review stating that Bela Ternate is your favorite hotel in Ternate. We sincerely hope to welcome you back again. Sincerely, The Management Team, Bela Ternate Hotel
Translated by Google Icon
See original
Ilham S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The room views out to the ocean. Maitara and Tidore Islands
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Sep 2026
Dear Mr. Ilham S., Greetings from Bela Ternate Hotel. Thank you for your review of our room with views of the sea, Maitara Island, and Tidore Island. We hope to welcome you back again. Sincerely, The Management Team, Bela Ternate Hotel
Translated by Google Icon
See original
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff were all very friendly, and the service was excellent. The rooms were kept clean, and there was a lovely balcony directly overlooking the pool. The view was beautiful, overlooking Mount Gamalama. The atmosphere was peaceful. Overall, it was great, close to the city center, and easy access to everything.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
23 Sep 2026
Dear Valued Guest, This is a message from Bela Hotel Ternate. We would like to express our gratitude for your review regarding our friendly service and team, excellent cleanliness, beautiful views, and convenient location. We sincerely hope to welcome you again. Sincerely, The Management, Bela Hotel Ternate
Translated by Google Icon
See original
DouglasMichael F.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Great staff, rooms are clean and nice appointments. The bed was very comfortable. The view and hotel are lovely.
Find this review helpful?
Accommodation's Reply
24 Sep 2026
Dear Mr. DouglasMichael F, Thank you so much for taking the time to share your wonderful feedback, we are absolutely delighted to hear that you enjoyed our lovely hotel and views, and that the comfortable bed, clean rooms, and staff service met your expectations. Your kind words are a great motivation for our entire team. It was a pleasure having you as our guest, and we look forward to welcoming you back for another fantastic stay in the future Warm Greetings, Bela Hotel Ternate Management
A***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The room is very large, comfortable to live in, comfortable for family to stay.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Sep 2026
Dear Valued Guests, This is a message from Bela Ternate Hotel expressing our gratitude for your review of our spacious and comfortable family room. We look forward to welcoming you back again. Sincerely, The Management Team, Bela Ternate Hotel
Translated by Google Icon
See original
R***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
A nice, luxurious hotel. The downside is that it feels stuffy, perhaps because the lobby air conditioning isn't cold enough or isn't enough. The bathroom blower isn't working, possibly because it's undergoing maintenance.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Sep 2026
Dear Valued Guest, This is to inform you from Bela Ternate Hotel that we appreciate your wonderful review of our beautiful and luxurious hotel. Regarding the air conditioning in the lobby and the fan in the bathroom, we have forwarded the matter to the relevant team for investigation. We are committed to providing you with the best possible experience during your stay at Bela Ternate Hotel and we hope to welcome you back again. Sincerely, The Management Team, Bela Ternate Hotel
Translated by Google Icon
See original
Toosye A. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff were very friendly and kind. A quick story: I booked the wrong check-in date, so I had to re-check in through the app. Although the reservation wasn't visible on the hotel monitor, the receptionist on duty at the time, Mr. Iyhan, quickly helped me check into my room. Thank you, Mr. Iyhan, for your prompt response, so we didn't have to wait too long 🥰🙏
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Sep 2026
Dear Mr./Ms. Toosye A.P, Sincerely, The Bela Ternate Hotel. Thank you for sharing your experience staying at our hotel. We will forward this review to our team member, Iyhan, to encourage him in providing the best possible service to all our guests. We hope to welcome you back again. Sincerely, The Bela Ternate Hotel Management
Translated by Google Icon
See original
m***m
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Thanks to the hotel staff, Mas Iyan, for really helping me on my vacation in Ternate, the best classy hotel.
Translated by Google Icon
See original
+2
Find this review helpful?
Accommodation's Reply
03 Sep 2026
Dear Valued Guest, Bela Hotel Ternate would like to express our gratitude for your valuable review. We commend Bela Hotel Ternate as an excellent hotel in Ternate and thank all our staff, especially Ian, for your outstanding service throughout your stay. We will share this feedback with our staff to motivate them to provide the best possible service. We look forward to welcoming you back again. Sincerely, The Management, Bela Hotel Ternate
Translated by Google Icon
See original
R***y
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
The room is spacious, the facilities are good, the best hotel in Ternate.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Sep 2026
Dear Valued Guest, This is a message from Bela Ternate Hotel expressing our gratitude for your review of our spacious rooms, excellent facilities, and for praising us as the best hotel in Ternate. We look forward to welcoming you back again. Sincerely, The Management Team, Bela Ternate Hotel
Translated by Google Icon
See original
Ricky M.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Complete facilities make it fun to spend your free time.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
03 Sep 2026
Dear Mr. Ricky M., With our highest regards from Bela Ternate Hotel, Thank you for taking the time to write your valuable review. With our excellent facilities and memorable stay at Bela Ternate Hotel, we hope to welcome you back again. Sincerely, The Management Team, Bela Ternate Hotel
Translated by Google Icon
See original
Profile Picture
Guest
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The best hotel in Ternate. Highly recommended.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
27 Aug 2026
Dear Valued Guest, Bela Ternate Hotel would like to express our gratitude for taking the time to write a valuable review. We highly recommend Bela Ternate Hotel as an ideal accommodation choice in Ternate, and we are committed to providing the best service to maintain our position as the best hotel in Ternate. We look forward to welcoming you back again. Sincerely, The Management Team, Bela Ternate Hotel
Translated by Google Icon
See original
Number of reviews per page
20
40

Traveloka Korea Ltd. | Business Registration Number: 291-86-03397 | Representative: CHRISTOPHER MICHAEL | Address: 431 Teheran-ro, Gangnam-gu, Seoul, Republic of Korea (Samsung-dong) | Call Center (Mon–Fri, 9:00 AM – 6:00 PM GMT+9): +82 70 5234 2354 | Email: cs@traveloka.com | Mail-order Business Registration: No. 2025-SeoulGangnam-02676 | Tourism Business Registration: No. 2025-48
Copyright © 2026 Traveloka. All rights reserved