Overall Ratings & Reviews Central Westlake Residence 2 - Managed by Pegasy Group

The service is too bad for issuing invoices. I paid on the app (including taxes and fees). But after staying, I had to wait many days to get the invoice. The admin did not resolve the issue, so I had to contact the company to ask for the invoice. Then I had to pay an additional 8% tax (even though the tax was included in the booking on the app). And the invoice price was not the same as the price listed on the app (the reason for telling me was that it was the price to pay through the app, not the price they received), ridiculous. The room was good, but the service and customer care were too bad. Last time here.

Spacious room and clean with full facilities. Convenient location.

Beautiful room, enthusiastic host <3

Very nice, airy and spacious room

The room is clean, spacious, private and quiet, the price is reasonable, the staff is enthusiastic and very interested in the customer's stay experience. I rate it 10 points, no buts.

Mình đặt phòng nhầm ngày. Biết là lỗi của bên mình nhưng mình có hỏi thử là có thể đổi ngày ở được không vì mình đặt cho đêm 24. Nhân viên lễ tân có báo là đợi để họ kiểm tra. Nhưng mình và vợ đợi rất lâu nhưng không hề có phản hồi lại. Trời thì mưa, lạnh mình và vợ đứng đợi hơn 1 tiếng đồng hồ mà cũng không thông báo lại 1 câu nào. Rất là thất vọng. Không bao giờ quay lại!