Daniel Ecker
6.0
/10
Reviewed 19 week(s) ago
Hotel is well located. Rooms have a nice view.. specially the suites on the 4th floor. Comfortable beds. Spacious rooms. Too bad foe the ants in the bathroom and the noise from the air conditioning compressors outside. The breakfast is miserable and not fitting a 4* hotel. After seeing the breakfast we were not motivated to try the dinner. Staff is friendly and efficient but the customer care and attention is lacking. Booked the hotel for my wife's birthday as mentioned to staff. Sadly no special attention. Must highlight Olga at reception who showed individual initiative for customer care and special personnal attention for my wife's birthday. General Manager should empower staff to provide special attention for special events for customers for the wow factor.. Otherwise this is a standard 3 star hotel sevice and does not differentiate itself from others..
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