Overall Ratings & Reviews Más Palomas Concept House by Paloma´s Hotels

Frendly service

I loved everything about this hotel - quiet, well-kept, helpful and welcoming staff. I am leaving this review because the hotel has a problem with mold. This is a serious health hazard, not simply an inconvenience. Toxic mold exposure can be dangerous and have long-lasting negative effects. My first night was fine, on the second I thought I was feeling off because I was too active and not used to the heat. By the third I was very sick - sore throat, runny nose, cough, dehydrated, feverish, chills, sweating. Then I caught a whiff of mildew smell, and understood. Mold is an issue in the tropics in general, but hotels might need to take extra care to keep it under control. Again, Mas Palomas is a lovely place, and the staff is very sweet and helpful. But mold exposure is no joke.

Perfect stay

What a wonderful boutique hotel in Merida! Walking distance to most places and very friendly staff. AC works great & it was very clean. We would for sure stay at this hotel again!

I thought that two coffee pods were included, but I had to forfeit the ones I brought for the two we had. The staff kindly arrived at 5 AM to take our luggage down and to bring a sack lunch as we left too early to get the included breakfast. I had thought the restaurant was on the premises, but it was not. Lovely architecture and furnishings. Aqua de Mar was a good restaurant close by.

All the hotel staff were extremely helpful and Accommodating. My only disappointment was the charge of $195 for eating a snack that was offered. The chocolate covered manguitos were not worth it!!!

Un hotel muy bonito, el staff es super amigable y servicial, sin duda regresaríamos.

This property is beautiful, because it is a small hotel it is very quiet and private. The rooms were pristine. But above all the material things what makes this hotel amazing is the employees that went out of their way to make our stay memorable!

We didn't realize this was a small boutique hotel, only 5 rooms, but it was an EXCELLENT stay. The staff was super helpful and attentive. The room was quite, clean and very comfortable, although the dipping pool was small it was always clean and a welcomed releif from the heat of Merida, i used it in the morning and in the afternoon and the staff always brought me a towel. Next time i visit Merida i will stay either here or the sister hotel just 2 blocks away

This hotel is an absolute gem!! We had to rebook the night we reached Merida because of a horrible experience at another hotel and Mas Palomas was the best choice. Oscar at the front desk was especially helpful!

Where can I start omg!!! I’m absolutely happy and satisfied with my stay at Mas Palomas boutique, amazing customer service, the hotel is beautiful, clean, the breakfast was delicious. Special thanks to Sofia and Julio for making our vacation wonderful!!! I definitely will recommend staying at this hotel. Thank you again!

Although the property is very beautifully appointed the actual functional design of the room was a miss. There was an aircon unit on the wall in the main bedroom but not in the bathroom which is L shaped so it gets absolutely no airflow to that area and makes getting ready not so great because it's hot. There were other elements that did not work like the candles by the bath with the remote. Also, for the price point I was a little turned off that the espresso pods in the room were an additional charge. In my opinion if you are going to have a machine in the room you should have complimentary pods. I've stayed at other properties that cost less that had complimentary pods for the machine. The staff was wonderful and the bed very comfortable. I don't think I would stay again since there are so many great boutique hotels in the same area unless they add an aircon to the bathroom area and offer the accessories for the espresso machine with the stay cost.

Boutique hotel, very clean, very gracious hosts. Mas palomas is a short walk from the main hotel, palomas. We walked to breakfast at the main hotel each morning, but one morning when we were under the weather, they delivered breakfast to us. The rooms had air conditioning, and the beds were comfy. The hosts gave us good information for sight seeing, were helpful when we had a minor medical issue, were super informative, and were very accommodating. A delightful place to stay. Particularly helpful staff people included: Lucero, Damian, Masi, Sophi, Oscar, and Ruben.

Very comfortable with wonderful breakfasts. I felt like I was staying in someone's lovely home. With only 5 rooms you feel like you are being catered to by the staff. Perfect.

Beautiful property, the service is beautiful, the food is great, bed is so comfortable, I absolutely loved staying here. Very attention to detail and so relieved we stayed here over another option

Excelente arquitectura, excelente servicio, calidez por parte de personal, todo de primera.

Súper recomendable, increíble experiencia con ellos? Pienso volver

Hotel muy bonito.. la habitación hermosa! Súper tranquilo

Excelente lugar, muy moderno, silencioso, limpio y acogedor. El servicio personalizado excelente. Volvería con todo gusto!

Staff muy bueno y el hotel bonito.