The room was nice, the location perfect and the staff was friendly.

The hotel was peaceful and beautifully maintained. It was exactly what we needed to relax and unwind. Highly recommend for anyone looking for a quiet retreat.

El Sr. Rolando fue un gran anfitrión durante nuestra estadía en Bacalar. Tuvimos un percance médico y el nos asistió durante ese tiempo que no sabíamos para donde ir. También nos dió muy buenas recomendaciones para comer rico, tour a la laguna de 7 colores y todo a buen precio en el area al igual que para irnos a dar un masaje. La estadía en este hotel fue perfecto especialmente por el Sr. Rolando y sus atenciones.

Property wasn't as it's on Expedia publication pictures, property was not well maintained. Staff was friendly but I only see them when my husband and I arrived. Location was kind of far from the center and we didn't feel safe while walking at night due to poor street lightning. I found out better and cheaper places when we explore the town. I will not stayed here again.

Staff very friendly and helpful!. Close to the town and Lagoon! Lots of choices for restaurants and shops. Tours are very affordable.

The staff, ronaldo?, was great. I was concerned about parking as we had a vehicle packed to the brim and didn't want to fully unload it. He allowed me to park in his spot inside and kept things safe for me. He was attentive to my concerns and was going to allow me to go to another hotel without any cancellation issues even!

The staff was very helpful and friendly the rooms were ok the shower head was clogged very little water coming out of the shower head

The entire property is beautiful. Very airy and clean. Bright colors. Very safe. The ac worked well. Comfortable beds. Hot water. A little store next door. The owner so helpful and friendly. 10 out if 10.

I love this place. Rolando the owner is terrific. I will be returning.

This hotel is located at the good location and the beaches are very beautiful

Pretty below average place. But nice people

Nice place. Good value.

Nice Staff

Very nice place, clean, with a fridge. rather simple, but all you need is there and quite close to the lake.

Very nice property, very walkable and close to Bacalar main square

Location, service, cleanliness, price, devices por cooking. There was not anything we did not like.

Hospitality and clean. No parking lot, ...........

Un hotel sencillo, bien ubicado y bastante limpio. No hubo recepcionista para entregar las llaves, y el internet nunca funcionó.

En las 3 habitaciones 2 no funciono algo o la TV o el refrigerador. En general es buen lugar para descansar y bañarse

Requieren de más personal que atienda el hotel. Ya que 1 sólo es insuficiente para cubrir todos los aspectos de un hotel y aún así tuvimos muy buena atención. El baño es lo que requería de más atención: jabón para manos y baño. Tapete para evitar mojar el resto de la habitación.