Friendly helpful professional

Clean

Great staff! Everything was excellent.

Great neighborhood! Always felt safe. The staff were truly excellent

The room heat was HORRIBLE. 2 fans & we had to leave the room door open to the hallway. I slept 20 minutes. Staff nice. Breakfast ok, but if you can’t sleep it’s a BAD place to stay

The staff were very helpful in my request I'm using some of the kitchen utensils to prepare my frio and veggies I bought from the grocery store

Hotel staff was lovely and took was decent. Walls are very thin so you could hear people in the neighbouring rooms very clearly. Also, towels were worn out.

We stayed for 5 nights first and it was so good we came back at the end of our trip for a further 3 nights. We had only booked for a couple of nights initially but kept extending our stay. Part of what makes this place so special, aside from the historic building and vintage furniture, is the staff themselves. In particular, Juan was especially helpful, kind and polite. He went above and beyond to ensure both our stay and our time spent in Santiago was the best it could possibly be. Thank you Juan! Definitely recommend choosing Hotel Casa Aure!

The breakfast included a bowl of cut fruit. Cantaloupe, strawberries, pineapple or kiwi. Freshly made scrambled eggs with bread and marmalade. The service was wonderful. Instant coffee in dining area all day. Brewed coffe in the morning. Help yourself to pear or apples in the bowl in common area. Juan the hotel receptionist is kind, helpful and speaks fluent English. Good value for the money.

Lionel and staff were very helpful. We arrived earlier than our check in and they allowed us to store our luggage there while we walked around until our actual check-in time. He also gave us a map of the area where we found a great cafe, Cafe Brunet!

Juan and Lionel were so helpful at accommodating my needs and providing me with recommendations and transportation when needed. Juan upgraded my room last minute to make it a more comfortable stay for me. He also spoke great English which was helpful because I was traveling solo and not familiar with that city and I only had 24hours in Santiago.

The single room is small but ideal for my one night stay. The staff are super helpful and were able to give me a breakfast box the next morning at 4.45am which was fantastic. There are bars and cafes walking distance from the hotel which is a heritage listed building itself.

Casa Aure was our favorite hotel on all of our travels in Chile. It is in an excellent area, close to the metro, right on a bus line and within walking distance of many restaurants, cafes and museums.

Great location, friendly staff

Encantada con el hotel, las habitaciones muy acogedoras y el personal muy atento, desayuno muy agradable todo un placer para el disfrute de Santiago CL.

Estuvimos 23 días en Hotel Casa Aure y fue magnífico, el personal muy atento. Las Habitaciones muy bien cuidadas, una casa hermosa en el barrio Yungay. Cerca del metro con una comunidad artística y cultural de admirar. Muy agradecida de todo el personal especial a Juan que hace tus mañanas especiales.

CLEANES, EXCELLENT STAFF SERVING

my wife and I stayed on two occasions Casa Aure. It is centrally located., the rooms are quite comfortable and has a very good breakfast. The staff were the one thing that really impressed me the most.! Juan Jose, who managed the morning and serving of the breakfast was extremely helpful to us. Also both chris and Lionel help my wife and I am many different ways. The cleaning staff were very kind. I would recommend this hotel for anybody that need a day. Great place in Santiago.

3 night stay in Santiago, very clean safe area with numerous cafe's and restaurants nearby. 20 min walk to centre. Staff were VERY friendly and breakfast was great.Can't fault our stay.

Definitely a good deal, if you a traveling on a budget, clean place, nice breakfast, little far from most attractions, but you can get an Uber or venture on the metro stations. Doesn’t have air conditioning which wasn’t an issue for us since they have a fan and the weather there was more in the cool side, so we had no problem.