Buena ubicación y parqueadero conveniente, el personal atento y supo resolver problemas. Solo tomar en cuenta que el precio marcado en la plataforma no incluye el IVA del 15% si eres Ecuatoriano.

Staff was very attentive to my and my family needs. Very polite and eager to help us. This hotel is located downtown near many restaurants, museums, and many historical sites.

Very good

We have been coming to Cuenca and staying at El Dorado Hotel since the hotel opened around 1970 when my wife and I were married. We have been coming back regularly on our trips to Ecuador and Cuenca since. Our last stay was in July 2026. The El Dorado has been a consistently comfortable and enjoyable stay. And you can’t beat its convenient location one block from the plaza and cathedral. We don’t even think about going to a different hotel when in Cuenca.

Always a good choice

Very nice room, but was difficult to get hot water everyday.

The hotel is good, the service is good I recommend it, ok hotels.

Our stay was great, staff was excellent

Wonderful room, terrific breakfast and great staff. The room was lovely and very comfortable. Terrific location!

Staff was excellent, providing us +1 service!

Excellent hotel.

The water was less than warm which made it very difficult to shower. Because the the town is up in the mountains, it is very cold. So having no hot water was a difficult experience. Besides that, the food and the staff were excellent.

Excellent property

Excelente ubicacion y las facilities muy buenas tiene sauna y vapor! Y gimnasio. Cerca de todo en pleno casco historico.

I did like the excellent service, the rooms are nice, comfortable, and very clean. Delicious food, and the hotel is located right in the heart of Cuenca. Will be back. Thank you. Marcelo Duran.

El personal muy amable, el hotel limpio y acogedor, el desayuno abundante, solo un pequeño problema con los omelettes y al café le faltaba temperatura. Por lo demás, impecable.

In the center and walking distance to everything. The only downside is that if you are a light sleeper and planning on going during the weekend, good luck. There is a rooftop nearby that plays music on the weekends loudly. Aside from that, the staff was really helpful.

The location

No hot water , the safe inside of the room doesn’t work , I complained and they tried to fixed, with a wine bottle !!!! Bad business

Excellent