Overall Ratings & Reviews Hampton by Hilton Renhe Baiyun Airport

Good customer service

設備很新、智能設備也很多，非常棒的酒店

My recent stay at Hampton by Hilton Renhe Baiyun Airport was a mixed experience. While the hotel offered convenience and comfortable amenities, one notable drawback was the language barrier with the staff. Upon arrival, I was greeted by a friendly and efficient front desk, but I quickly noticed that the staff struggled with English communication. This became evident during various interactions, including inquiries about local attractions and ordering room service. Unfortunately, the language barrier hindered the overall hospitality experience, and it was challenging to convey specific requests. Despite the language challenge, the room itself was clean, well-appointed, and provided a comfortable environment. The proximity to Baiyun Airport remained a strong point for travelers seeking convenience, and the room's soundproofing effectively minimized airport noise. The hotel's facilities, including the fitness center and lobby, were satisfactory, contributing positively to the overall stay. However, the language barrier persisted in these areas, limiting my ability to fully engage with the available services. One aspect that needs improvement is the multilingual proficiency of the staff. A more comprehensive English training program would greatly enhance the guest experience, making the hotel more accessible and accommodating to an international clientele. In conclusion, Hampton by Hilton Renhe Baiyun Airport has the potential to be a great choice for travelers, particularly