I want to complain in the strongest terms to hotels.com!! It is by far the worst place we have ever stayed and question your judgement by putting this 'hotel' on your site! We had to wait till 7pm to get our door code for the key, in sweltering conditions. The carpet and ceilings in the room were rancid! There were no tables or any furniture in the room at all to put things on! The wardrobe was broken so couldn't hang any clothes up, we asked for an iron to iron clothes that had to come straight out of our suitcases and a air- fan because the room was like a furnace, after asking staff for these things they said they would supply them but never did! The TV could not receive any signal at all so was useless. We were situated in our room right next to the front door and the constant slamming of the door morning, noon and night was a constant irritation!! I DEMAND SOME FORM OF COMPENSATION from hotels.com or will be taking the matter further!!

Excellent, amazing, room clean, very happy . See you next time 💙💙💙

Nice stay for a one night stay! Close to shops and had everything it needed

Was not provided with an access code. When I managed to contact the property manager they claimed no personal information was forwarded to them, ie; phone number or email from Expedia. I had to enlist the help of a nearby business to contact them 3 hours after the check in time. If Expedia doesn’t forward details why would you continue to use them as booking agents. Property was close enough to train station and quite location, front door was often not secured from the street

Clean and easy to follow instructions

Room was clean but like a sauna

Good price/ not altogether bad… internet insufficient bandwidth for the entire block..slept good and quiet..

The room is not properly maintained. The microwave is extremity dirty at the top. It must not have been cleaned in a long time and the housekeeper refuses to change linens until after 4 night. I spent 5 nights and yet it didn’t get changed. Outright terrible.

Although the room was small it was clean had everything you needed sink shower microwave fridge TV heating everything you want ideal for my stay definitely use it again

Ceiling leaked down on me

The check in process is a joke. I was supposed to get a text with a lock box code that didn’t arrive. It took ages for someone to answer a call and when they did they sent me the wrong code. Recommend using email instead of text as travellers like me are using esims because of high roaming data charges. The day after I checked in the same thing happened to another guest. Just terrible

* Property cleanness is very poor. * Room is not up to the standard, there are many maintenance work to done. * Shower facility inside the room is not working. * This property is not safe to stay. This property is not recommended to anyone. Expedia should have a proper look before advertising on their website.

Took long to get check in code. Had to stay outside for awhile. Then the WiFi wasn’t working and it didn’t get fixed till I left. Even the toilet was broken. You’ll call they’ll take forever to answer and still won’t fix the problem. No accountability. Nothing.

It was a very nice experience, clean property and well tidied room

Good place for the price. It's unstaffed so you'll have to make a phone call to pay for your room and get the code for the self-service locks. Only facilities I found lacking was the fact that there wasn't a single mirror and I had to buy my own.

I just needed a room for the night due to work in the area the following day. For the price, I wasn't expecting much, but was pleasantly surprised. The room (small apartment with shared toilet) had everything you need (fridge microwave, shower) and probably,d again surprisingly, a very comfy memory foam mattress. All was clean and directly opposite shops and a very good Indian restaurant. Parking, although road side, was ample. Would stay again.

Rooms are damp, cold and stinky.

1st room was nearly unbearable to breed, the smell of tobacco was that strong and impregnated. Could at least breed on my 2nd room. Mattress was very uncomfortable- felt sucked in by a sponge. Room service were in during the day - left me a towel on top of the bed but never made the bed. First time is came back to a room where the bed was left untouched by room service.

Had good kitchen facilities. Not far from station. Cheltenham is a lovely town. Good parks. Film festival.

Property was clean and well looked after. Good facilities for making tea and coffee. Nice spacious room. Slept well.