Benaiah
with Partner
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
This stay was extremely disappointing. I paid for and booked a one bedroom apartment and even paid for an early check in but upon arrival found that we were in an accessible unit with a bathroom that the shower did not drain properly. We were put into a small studio but not compensated for a substantial cost difference. Additionally, we were told we would have breakfast; but no breakfast was provided and again no refund. Also, on the first night at around 10pm the emergency alarms went off and were very loud for more than an hour. We also did not have shower soap in our new room. The front office told us someone would review for compensation or partial refund but the small refund didn’t even cover the cost of early check in. It is also worth noting that the WiFi is intermittent and not reliable. Very disappointed by this stay and especially by the terrible customer service and lack of support. They claim breakfast and 24/7 support but these are both false. They also overcharged me on my stay. I would avoid this hotel as they do not follow through and what they promise is offered in the cost.
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