Lovely location and the room served a purpose. Found one of the staff members a little unprofessional, she was dark haired and younger, laying blame on other colleagues when we were misinformed about key things. Rather than trying to find a solution. Young dark haired guy was lovely and his customer service was very good. Breakfast was good quality.

Couldn’t get normal tv channels

The room was clean and the bed very comfortable. En-suite a bit dated although the shower was good. Lovely breakfast and helpful staff. No coffee machine in our room - apparently it was broken - but no alternative offered. The TV didn’t work. Evening meal was very good but service slow especially re taking our order then clearing plates and bringing jugs of water.

Lovely pub and rooms, super helpful and friendly staff. Rooms were also spacious and clean.

The staff were friendly and helpful, the room was clean with all the amenities with tea and coffee making facilities. When we were shown our room and we had to take the stairs to get to it, my wife didn't expect this. Once in the room, my wife was expecting a robe but none was provided. There is a radiator in the room which we had to use in the morning. We had a quiet and peaceful night. We had dinner and it took some time but it was worth the wait, the food was excellent. The next morning, we had breakfast which was included, it was very good. We enjoyed our stay there. My wife was trying to ring on the same day after 12 pm, she could not get an answer.

This is the second time I have been here, the food is wonderful. The staff are friendly. Good variety at breakfast. Will definately return.

Room was clean staff helpful the bar served hawkstone which was great breakfast good

Very comfortable room and nice breakfast.

Had a lovely stay, clean room, comfy bed and a yummy breakfast

Nice and clean, only stayed for one night, breakfast very nice

Had a lovely stay and definitely would stay again very clean and food was lovely

The breakfast was very disappointing. We were only offered the menu of cooked dishes. I had to ask for cereal which consisted of a small packet of cornflakes. There was no breakfast bar which one normally finds in hotels with a selection of fresh fruit, marmalade, jams etc. For this reason, I would not choose this pub again. This is a shame as we enjoyed our dinner and the room and facilities were fine.

Breakfast was fresh, room was clean. Staff were friendly.

Very good thank you

The room was clean, the bed comfortable. The walls are thin so sound from adjoining rooms is audible but my sleep was not disturbed. The toilet does not have a good flush. The bathroom was clean, warm. The shower was excellent and the towels soft and luxuriant. I liked the option of a bath but didn't use it. The staff were attentive, cheerful, helpful. Breakfast was good and was substantial. Evening meal on one night was excellent but not so good on the other.

The pub and restaurant was lovely, as was the breakfast, the room unfortunatly was a little tired , stain on bedding even though it was clean. Shower leaked and ran all over the floor, ants everywhere we even brought them home, yuck, and there are lights in the bedroom that are two bright for a good nights sleep we tried to cover them but to no avail and noise from the other bedrooms was also a problem

Ethan was very friendly and helpful even though he was working alone and had been let down by housekeeping staff not turning up to work. The same can’t be said for the young lady working the bar that evening, who was less than friendly and welcoming. Breakfast was very good quality and cooked and served speedily. Have visited the pub many times over the years and pleasantly surprised how much more comfortable it is now. Over all a great stay

Check in was straightforward, I arrived earlier than check in but was able to access my room. Room was clean & bright & roomy. Large comfy bed & all facilities. Well positioned for visiting Bury St Edmunds & surrounding area. Lovely village pub which was popular with locals. Staff friendly & food good.

All ok for the price . Simple but had all you need . Would consider it again if we're staying in the area

Run away from the "KIng William" room 109 and Expedia. The shower controls were not working. The on/off control was not working so as you turned it, it went from off to trickle to off and anywhere in between. The hot cold went from cold to maybe warm, to off to trickle. What the heck. The second night I was allowed to go to room 106 so that I could take a better shower... newer controls but no hot water at all. On to room 105 with a working shower. If we had booked the place ourselves, we could have had a refund and left. We felt like we had no option to leave because there was no one to talk to at Expedia. the walls in 109 were also paper thin. We could hear the people next door as if they were in the room with us even though they were using a conversational volume. We even knew when they blew their nose. The second morning we left without even eating our "free" breakfast ~ that's how badly I wanted to get the heck out of there. I do have to say, though, the staff did what they could and were very friendly. I will never book thru Expedia again.